Customer Service Associate II - Communications

Job Title

Customer Service Associate II - Communications

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

$11.50 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job

Do you enjoy a fast-paced environment dedicated to providing the highest quality of customer service?

The Customer Service Associate II– will be responsible for providing excellent customer service for the Veterinary Medical Teaching Hospital (VMTH). This position will handle referrals, prepare rotation schedules, and will manage incoming phone calls and transfers. Successful candidates will play an absolute vital role in scheduling and communication for the hospital. If this is you, we invite you to apply to become a member of our team.

Qualifications

Minimum qualifications for an entry level include: High school graduation or any equivalent combination of education and experience. Three years in general office or clerical work.

What you need to do

Apply! Submitting a cover letter and resume attached to the application will assist us in our review. You may attach the files during the application process.

What you need to know

Salary Range: $11.50 - $14.77

Work Schedule: Candidates must have the ability to work alternative shifts, holidays, weekends, and on-call duty. Must have the ability to work around animals, hay, or dust. Ability to move heavy loads.

Essential Personnel: This position is considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless or until relieved by their direct supervisor.

COVID-19 information:  Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M’s COVID-19 response, please visit the University’s COVID-19 website. For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness’ COVID-19 website.

As a Healthcare facility, The Veterinary Medical Teaching Hospital COVID-19 guidelines may vary from those located on the Division of Human Resources and Organizational Effectiveness’ website.

Why Texas A&M University? 

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Benefits of working at Texas A&M University

Texas A&M University is a prestigious university with strong traditions, core values , and a community of caring and collaboration.  We are committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service

Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

In addition, you have access to many benefits and perks, such as:

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays 

• Up to eight hours of paid sick leave  and at least eight hours of paid vacation each month

• Automatically enrollment in the Teacher Retirement System of Texas 

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning  training, webinars, and limited financial support to attend conferences, workshops, and more 

• Educational release time and tuition assistance  for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.