Customer Service Associate I

Job Title

Customer Service Associate I

Agency

Texas A&M University Health Science Center

Department

SOM Finance Centralized

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we believe

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values.”

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Health Science Center (HSC) is looking for a Customer Service Associate I to serve as a member of the Primary Care and Population Health department. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply education, experience and skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team..

Job Summary: The Customer Service Associate I is responsible for handling patient calls for scheduling appointments and routing calls to the appropriate clinical staff. This position will also assist in the Front Desk, checking in patients and assisting with walk-ins.

Required Education:

• High school diploma or equivalent

Required Experience:

• Two years of related experience

Required Special Knowledge, Skills, and Abilities:

• Must be skilled in the operations of a medical office.
• Working knowledge of word processing software.
• Basic computer and typing skills, keyboarding.
• Interpersonal and communication skills.
• Ability to plan and organize effectively. Knowledge of HIPAA guidelines.
• Ability to multi-task and work cooperatively with others.
• Experience working with diverse individuals and communities.

Preferred Education:

• Associate's Degree

Preferred Experience:

• Two years' experience in general office or personnel operations including one year experience working within a medical office.
• Prior EHR experience

Preferred Special Knowledge, Skills, and Abilities:

• Familiarity with electronic medical record systems.
• Experience working with diverse individuals and communities
• Fluent in Spanish.

Job Responsibilities:

Patient Phone Calls

• Handle phone calls from patients who need to schedule appointments to include adding new patients, verifying demographic information and insurance.
• Route calls to clinical staff and enter phone notes as appropriate.

Check-In Patients at Front Desk

• Verify patient demographic information, collect co-pays and past-due balances, work patient waitlist, verify insurance, register patients for portal, check patients in/out.
• Scan insurance cards and IDs.
• Assist patients with kiosk.

Other Billing Projects

• Qualifications Various projects that can include, but not limited to, correcting denied claims due to registration errors, contacting patients to upcoming visits, scheduling patient for wellness visits, inputting demographics for hospital billers.

Other Duties

• Performs other duties as assigned

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.