Customer Service Agents

George Mason University, United States

Updated: about 1 year ago
Location: Prince, WEST VIRGINIA
Job Type: PartTime
Deadline: ;

Position Information
Position Information


Department Freedom Center
Alternate Department Description
Criminal Background Check Standard Background Check, Financial Background Check
Motor Vehicle Background Check No
Statement of Economic Interest Not Applicable
Restricted Position?
Job Category Student Wage / Non-Student Wage
Role (State) Job Title Customer Service Agents
Working Title Customer Service Agents
Job Type Part-Time
Position Number WG5766
Recruit Number STF11550
Working Hours See announcement
Location Prince William, VA
Other Location
Pay Band
Salary Commensurate with education and experience.
Web Announcement
Customer Service Agents (evening shifts)

The George Mason University Freedom Aquatic and Fitness Center, located on the Science and Technology campus in Manassas, VA, is seeking positive, customer-focused individuals to join our team as Customer Service Agents. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.
Responsibilities:
Customer Service Agents are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim-lane reservations, along with on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest.
Available Shifts (Hours):

  • Tuesday and Wednesday (4pm – 9pm); and
  • Friday (4pm-8pm)


Required Qualifications:

  • Previous customer service, cash-handling, and computer/database experience;
  • Effective verbal and listening skills;
  • Ability to communicate respectfully and effectively with a very diverse and multicultural community population; ability to act with tact and courtesy;
  • Demonstrated ability to multitask;
  • Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
  • Candidates must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

Preferred Qualifications:

  • Previous sales experience.

This position is subject to a criminal background investigation including a credit check. Employment is contingent upon the successful completion of this process.
Special Instructions to Applicants
For full consideration, applicants must apply for position number WG5766 at http://jobs.gmu.edu/; complete and submit the online application, and upload a resume.
For Full Consideration, Apply by: February 28, 2023; this is a nonbinding date; this position may close at any time.
Posting Date 01/27/2023
Job Close Date
Open Until Filled? Yes
Telework Friendly? No
Mason Ad Statement
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/


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