Customer Relationship Manager

The University of Michigan Shared Services Center (SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers main financial and human resource transaction services to customers through processes and promoting technology.

Reporting to the Customer and Staff Experience Manager, each Customer Relationship Manager (CRM) serves as an important member of the SSC Support Team. Each CRM's main focus is on customer relationship management. You will build and sustain trusted relationships to help customers understand our services, clarify best practices, communicate impactful changes, deliver performance metrics and listen when there is an issue. As a team, CRMs are important to the success of the SSC as they help staff and leadership understand our customer's work, processes, similarities, uniqueness, and their feedback which helps us to provide a customer experience which meets the needs of every customer. The ideal candidate must be flexible as this position is an ever-changing role and must be able to help grow and shape the role and the team and bring partners and customers along with them.

Note: You will be required to occasionally travel to all campuses by personal vehicle to meet with customers locally (i.e. Ann Arbor campus) and at regional campuses (i.e. Flint / Dearborn).

Visa Sponsorship is not available for this position