Customer & Mail Services Assistant

CLS Hsg Admin All

Full Time

69421BR

Job Summary

Housing Services supports UCSF in its quest to attract and support the most talented and diverse trainees in the health sciences and to be the workplace of choice for top-tier talent. Housing Services’ mission is to provide housing and related services in support of UCSF’s mission. With the high cost of living in San Francisco, Housing Services plays a critical role in recruitment and retention.   Housing Services aspires to create a desirable housing program for UCSF affiliates in a variety of safe and wellmaintained rental communities. As a self-supporting auxiliary unit under Campus Life Services, Housing Services is projected to generate more than $40MM annually and have a $20MM reserve allocated to support renewal and capital projects.  Its rental income supports all operations, major maintenance and facility renewal, and new construction initiatives for its properties located at Mission Bay, Aldea San Miguel, Tidelands Housing, Mount Zion, and along the Avenues at Parnassus.  UCSF is dedicated to building a diverse community and nurturing a culture that is welcoming and supportive. Housing Services seeks team members whose experiences have prepared them to contribute to and enhance the university's diversity, equity, and inclusion (DEI) efforts. Housing Services employees are guided by UCSF’s PRIDE values that define who we are as a community, and how we work, learn, interact, and fulfill UCSF’s mission. Date Updated: 2/22/22 11:44 AM     The  Customer & Mail Services Assistant serves UCSF tenants, applicants, and visitors on-site as a front-line customer service staff and as part of Housing’s Customer Services team. The CSA is responsible for a variety of customer service and general administrative tasks and projects in support of the Housing Services mission.   The  Customer & Mail Services Assistant is under the supervision of the Customer Services Manager. Housing Services is under the purview of the Director of Housing Administration, who reports to the Assistant Vice Chancellor of Housing & Wellbeing Services.  The  Customer & Mail Services Assistant is required to have superior communication and interpersonal skills, as well as strong organizational skills, the ability to work independently to make sound judgments and handle tasks as assigned. Additionally, this position requires the ability to work with minimal supervision. Experience in working with Mac computers, the internet, and property management and/or campus-housing databases is preferred.  The successful candidate must show a history of proven success working with diverse and international populations.   Based on departmental need, the work location for this position will vary between all Housing Services residential communities where customer services are required.  The Customer & Mail Services Assistant will rotate throughout the residential communities providing on-site customer service needs. The latter part of the shift will be reserved for processing mail and packages for tenants. On-site services will vary and include duties such as conducting and preparing key inventory, move-out verifications, tenant move-in packets, and follow-up on customer service inquiries. Mail and Package duties include accurately sorting and distributing packages, as well as mail, to mailboxes and package lockers, forwarding mail, operating and auditing the Parcel Pending and Luxer package locker systems, and providing excellent customer service to tenants regarding mail or package issues. The successful candidate will be able to work in a fast-paced, open office environment where it is expected that they be able to focus attention and juggle multiple responsibilities while experiencing regular interruptions. The location and schedule for this position may vary daily, subject to scheduling needs.  This position involves administrative office work at Parnassus (the Aldea San Miguel and Avenues Homes), the Mount Zion Housing property, and mail and package work at the Mission Bay and Tidelands Housing properties. The incumbent will need to travel between locations using UCSF Housing & UCSF transportation resources. The location and schedule for this position may vary daily, subject to scheduling needs. Special conditions of employment incumbent must follow: wear closed toe shoes for safety, be available to work on July 1st (even if it falls on a Saturday or Sunday), and vacation may be restricted during peak periods. 

Department Description

Housing Services supports UCSF in its quest to attract and support the most talented and diverse trainees in the health sciences, and to be the workplace of choice for top-tier talent. The mission of Housing Services is to provide housing and related services to Faculty, Students, Medical Residents, Clinical Fellows, and Post-Doctoral Researchers. With the cost of living soaring in San Francisco, Housing Services has become critical to the success of the recruitment and retention of the best and brightest talent. Housing Services is committed to more than doubling the amount of campus housing available to address the demand. Based on a reputation of quality and service, Housing Services strives to be the housing destination of choice for eligible UCSF affiliates. As a self-supporting auxiliary unit under Campus Life Services (CLS), Housing Services generates more than $40MM annually and has a $20MM reserve allocated to support renewal and capital projects. Its rental income supports all operations, major maintenance and facility renewal, and new construction initiatives for its properties located.

Required Qualifications

• High school graduation/GED and 3 years of work experience; or an equivalent combination of education and experience
• High level of integrity and honesty (background check required)
• Ability to adjust to a changing work schedule and location
• Ability to lift up to 50 pounds without assistance
• Exceptional customer service skills
• Proven experience demonstrating excellent computer and telephone skills
• Proven knowledge and experience with databases
• Ability to work at different office locations when needed
• Proven superior interpersonal, organizational, verbal, and written communication skills
• Ability to make sound judgments and to handle complex and sensitive tasks
• Must be able to work with a culturally diverse group of students, peers, colleagues, campus leadership, and customer population
• Must have excellent problem-solving skills and the ability to prioritize and balance a variety of tasks in an efficient and organized manner
• Familiarity with Microsoft Office Suite or equivalent office solution programs (Examples: Word, Excel, PowerPoint, Outlook, Google docs, Google sheets, Google slides, etc.)
• Familiarity with Residential Management Systems or other Property Management Software
• Ability to work independently with minimal supervision and as a team player 

Preferred Qualifications

• General office administrative experience
• Experience working in a customer-facing environment
• Previous experience working in campus housing at a college/university setting
• Experience with public speaking: giving tours to groups, presenting information sessions, etc.
• Detail oriented 

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004723 BLANK AST 2

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Location

Parnassus Heights (SF)

Additional Shift Details

M-F Variable hours based on departmental need. General guidelines are 10 AM – 6:30 PM (not shift work)