Customer Experience Coordinator

Human Resources

Full Time

78541BR

Job Summary

This role applies professional human resources, organization policies and procedures to provide guidance to
employees, supervisors and managers to resolve a variety of human resources issues of moderate scope
and complexity by answering the HR line, PeopleConnect inquiry cases, email box(es) and live agent
chat(s). They will be logged onto the ACD line daily, answering a variety of HR questions related to all
subunits in the HR department and will research and respond to voicemails, emails and cases alike.
Additionally, they will escalate complex or urgent matters to the appropriate HR contact or team. Reporting
to the Customer Experience Supervisor, they will work to identify high volume areas of questions and work
to develop knowledge content and templates for self-service use. This position will work closely with all
subunits in HR to ensure streamlined responses and be aware of any areas of focus in the current
environment of the subunit, for example, during Open Enrollment or when there is a labor action. This
position may be required to have a focus on a specific area or topic and complete duties related to that
focus such as processing, ammending forms, interfacing with vendors and more.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The mission of the UCSF Health Human Resources team is to attract, develop and retain outstanding and
diverse people. Our vision is to be a strategic and trusted partner empowering the UCSF Health community
to leverage their talents. UCSF Health Human Resources is comprised of a team of talented professionals
who support the UCSF Health mission through talent acquisition, workforce planning, compensation
administration, benefits and leave administration, labor and employee relations, workers compensation and
disability management, learning and recognition, onboarding and human resource transaction
administration.

Required Qualifications

• Bachelor's degree in related area and / or 1-3 years of related experience
• Basic knowledge of human resources policies and programs, and how they affect other
• organizational policies and procedures
• Proficient in communicating clearly and effectively verbally and in writing and in integratinginformation in the completion of assignments
• Demonstrated ability to handle difficult or volatile situations / individuals effectively

Preferred Qualifications

• Knowledge of human resources policies and programs, and how they affect other
• organizational policies and procedures
• Knowledge of a human resources management system (HRMS), and / or other related
• business software programs and systems

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

007595 HR GENERALIST 2

Job Category

Human Resources

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work)