Position Details
Position Information
Job Title | CSR - Oxford |
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Appointment Type | Student Employee |
Job Location | Corvallis |
Position Appointment Percent | 100 |
Appointment Basis | 12 |
Pay Method | Hourly |
Pay Period | 16th - 15th of the following month |
Pay Date | Last working day of the month |
Remote or Hybrid option? | |
Min Hourly Rate | $14.20 (Standard); $13.20 (Non-Urban); $15.45 (Portland Metro) |
Max Hourly Rate | $17.00 (Standard); $16.50 (Non-Urban); $18.00 (Portland Metro) |
Position Summary | This recruitment will be used to fill one part-time (a maximum of 24 hours per week) CSR position for University Housing and Dining Services (UHDS) at Oregon State University (OSU). As an employee of UHDS, CSRs are expected to accomplish the primary objectives of UHDS to engage our students, enrich their lives, and help them thrive. The UHDS Oxford Administrative Office provides a wide range of support and services to guests, residential students, staff, and parents via telephone, email, and face-to-face interactions. As such, the duties for a CSR vary depending on the shift. As a primary location for student housing and dining questions, the Oxford Administrative Office strives to be a “one-stop” location for guests. The CSR contributes greatly to the success of UHDS as part of the Operations Unit, which oversees assignments, international student arrivals, transitions, and other processes for on campus housing in residence halls and family housing. CSRs assist in meeting operational needs and customer service requests for residential guests and students. CSR staff work as a team to answer incoming calls and inquiries, handle department correspondence, collaborate with Operations staff on assignments and charges, and perform other tasks to support the unit and department. University Housing and Dining Services recognizes the importance of learning in and out of the classroom, and supports the concept of education as an individual as well as a community experience. Our primary focus is service to OSU students. We strive to provide our students, faculty, staff, and guests with safe, economical, on-campus living and dining options that are convenient and comfortable. We offer a variety of living and dining options in fifteen residence halls, three dining centers, and a limited number of family apartments. Our department is an auxiliary enterprise that is funded solely by customers who use our services – we receive no state or tax dollars. We work to maintain the highest educational and service standards for our customers. University Housing and Dining Services is committed to an appreciation of diversity, and fosters an open, respectful, and enjoyable living, learning, and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services. CSRs are expected to affirm and uphold policies that help create and maintain non-discriminatory campus and living group environments. One must be attentive to issues related to multiculturalism, sexism, racism, gender, sexual orientation, and disability. As an employee of Oregon State University, CSRs are perceived as a representative of the University in one’s relationships and contacts, both on and off campus. CSRs are expected not to engage in activities that may jeopardize one’s credibility as a staff member or activities that make the University legally vulnerable. |
Position Duties | I. Customer Service
II. Operational
III. Security
IV. Staff Support for Supervisor and other UHDS Administrative Staff
V. Staff Relations and Staff Development
VI. Administrative Duties
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Minimum Qualifications | Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requirements
*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. |
Additional Required Qualifications |
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. |
Preferred (Special) Qualifications |
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Working Conditions / Work Schedule |
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Posting Detail Information
Posting Number | P10792SE |
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Number of Vacancies | 1 |
Anticipated Appointment Begin Date | 06/17/2024 |
Anticipated Appointment End Date | 09/20/2024 |
Posting Date | 05/24/2024 |
Full Consideration Date | |
Closing Date | 06/05/2024 |
Indicate how you intend to recruit for this search | Competitive / Student - open to ALL qualified/eligible students |
Special Instructions to Applicants | When applying you will be required to attach the following electronic documents: 1. A Resume/Vita For additional information please contact: Karen Schlieder at [email protected]. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval. |
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