CRM Support and Training Coordinator

University of North Carolina at Chapel Hill, United States

Updated: 3 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 24 Jan 2024

Posting Information
Posting Information


Department University Development Office-250100
Career Area Information Technology
Posting Open Date 01/11/2024
Application Deadline 01/24/2024
Open Until Filled No
Position Type Permanent Staff (EHRA NF)
Working Title CRM Support and Training Coordinator
Appointment Type EHRA Non-Faculty
Position Number 00061807
Vacancy ID NF0007708
Full Time/Part Time Full-Time Permanent
FTE 1
Hours per week 40
Position Location North Carolina, US
Hiring Range $57,000 - $61,000
Proposed Start Date 02/26/2024

Position Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
University Development’s purpose is to support the mission of the university by raising private resources to enhance financial support for students, faculty, programs, and facilities. University Development provides leadership and centralized services to all development offices throughout the University, serving as a focal point for annual giving, application development and IT support; campaign management; constituent programs; corporate and foundation relations; donor relations; gift planning; gift services; industry relations; marketing/communications; parents giving; principal gifts; prospect management, research and analytics; regional programs; scholarships and student aid; talent management; university events; and volunteer engagement.
Carolina Development is proud of its donor-centered philosophy, pursuing activities that always respect the interests and intentions of the donor as well as the University. The organization’s collaborative nature is a critical component to fulfilling our mission of raising private funds to benefit the university.
Location, Location, Location 
* Want to live in Chapel Hill? If so, we have tons of perks to offer you. Discounts and access to many UNC-CH athletics, Performing Arts, Gym memberships and many more on campus and local community opportunities along with a perks program that provides employees with over 800 local deals. 
* Want to live outside of Chapel Hill but still in the area? You have a choice of smaller communities, cities, or even suburbs in areas like Raleigh and Durham. Both living experiences offer a multitude of advantages designed to fit your needs and still enjoy the perks offered by UNC-CH. 
Tuition & Fee Waiver Program: Check out our Tuition & Fee Waivers Programs – https://hr.unc.edu/benefits/educational-assistance/tuition-waivers/ 
Benefits: Explore the benefits of working at UNC-CH – https://hr.unc.edu/benefits/ 
We welcome applicants from all backgrounds and transferable skills!
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The CRM Support and Training Coordinator will provide a variety of information technology services in support of alumni and development activities throughout the University. Reporting directly to the Davie Support Manager, this position will assist in relationship management and application consultation with a focus on data services for the internal user community.
The CRM Support and Training Coordinator’s primary focus will be to provide functional support to our customers while responding to reporting and data service requests through the help desk ticketing system (currently ServiceNow). This will entail a detailed analysis of requirements and issues in addition to the delivery of creative solutions, query creation, data extracts, and reports to the user community. A high-level of quality control is necessary to ensure the accuracy of said reports and data extracts.
This position will also serve as a liaison between the customer and the programming staff while delivering high-quality consulting and troubleshooting for the CRM system and related applications.
Minimum Education and Experience Requirements
Master’s or Bachelors and 0-2 years’ experience; or will accept a combination of related education and experience in substitution.
Required Qualifications, Competencies, and Experience
Proficiency of Microsoft Office software tools with emphasis on Excel is essential. Previous experience working with helpdesk applications, or a ticketing workflow system is essential.
Applicant must have excellent communication skills (verbal and written) with an ability to effectively communicate with technical and non-technical personnel at various levels within the organization. Ability to analyze requests, issues, and problems in order to resolve issues and develop solutions. Must apply critical thinking and be resourceful in developing solutions and/or escalating issues.
Preferred Qualifications, Competencies, and Experience
A broad knowledge of Alumni and Development operations, in a large university or experience in a non-profit fundraising office is strongly preferred. Experience with relational databases, writing queries and creating reports is strongly preferred. Experience with Blackbaud software products (CRM, Raisers Edge) is preferred.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities

Not Applicable.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/272637

Posting Contact Information


Department Contact Name and Title
Department Contact Telephone or Email
Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

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