CRM Specialist

29-Feb-2024

Yale Summer Session

86949BR

University Job Title

IT Project Administrator

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (P5)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Administration

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

55 Whitney Avenue
New Haven, CT 06510

Position Focus:

Yale Summer Session (YSS) is seeking a Customer Relationship Management (CRM) Specialist reporting to the Director of Online Education & Information Technology. The CRM Specialist will be responsible for the department’s CRM systems, Technolution’s Slate, and Cvent.  The Specialist will be an integral part of the YSS team responsible for the administration, development, performance, configuration, maintenance, testing, and user training of the CRM platforms. In addition, this position will support the operational and strategic reporting requirements of the department.  The Specialist will also assist in ensuring the accuracy and reliability of YSS data for its use in the administration of YSS functions. Continually research and develop best practices for department business systems to leverage technologies to meet present and future requirements. Responsible for documenting student information processes and procedures. The Specialist serves as a steward of student records and performs duties with utmost security and confidentiality, and in a timely manner. The position is hybrid with 3 days in the office and two days in the home office. With possible summer schedule of one day in office, 4 days home office.

Essential Duties

1. Brings together business administration and technical knowledge to the project management aspect so that projects are appropriately sized, scheduled, and completed as required. 2. Performs essential administrative support to coordinate a technical team in their project management duties working closely with the client group on a project. 3. Evaluates, selects, and applies standard management administrative techniques, procedures and criteria to assist project manager with all financial aspects of project so that projects are managed to the agreed upon budget and deadlines. 4. Schedules meetings and locations with project team and client groups to keep the project moving forward on schedule. 5. Takes minutes, assists with project report production and reproduction and develops presentations for project planning meetings to keep team informed. 6. Arranges training for project staff. 7. Participates in budget administration to keep projects on budget, communicates to team and clients if overages are likely to occur, and recommends alternatives to bring project back on budget. 8. May work closely with other departments such as HR and Legal to identify other areas that may need to be accommodated in a project. 9. May perform other duties as assigned.

Required Education and Experience

Bachelor's degree in a related field and two years of related work experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Understanding of relational databases and reporting tools.

Required Skill/Ability 2:

Proven ability for logical and analytical thinking.

Required Skill/Ability 3:

Excellent problem-solving skills.

Required Skill/Ability 4:

Proven ability to complete multiple tasks with multiple deadlines.

Required Skill/Ability 5:

Excellent attention to detail. High-level verbal and written communication skills.

Preferred Education, Experience and Skills:

Bachelor’s degree in computer science, statistics, mathematics, or related field.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus