CRM Administrator

Position Title:
CRM Administrator

Job Group:
Professional & Scientific

Required Minimum Qualifications:
High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:
• Administrative level use of a Customer Relationship Management (CRM) system, student information systems, or other sales/territory management software.
• Experience working with a CRM system in higher education.
• Experience in, and knowledge of, the student recruitment process.
• Experience in creating and maintaining communication campaigns.
• Experience in customer service or training support situations.
• Experience in business process development.

Job Description:

Summary

Reporting through the Office of the Senior Vice President and Provost, the Office of Admissions fulfills Iowa State’s land grant mission by attracting, recruiting, orienting, and enrolling a diverse group of new undergraduate students to meet the university’s enrollment targets.

The Office of Admissions is seeking qualified applicants for a Customer Relationship Management (CRM) Administrator position to participate in the configuration, including system upgrades and customization requests, of our current CRM, Salesforce. The CRM Coordinator is a crucial member of the CRM team. Working in close collaboration with the other CRM Administrators, this position will assist in building, developing and managing all aspects of Salesforce.

This position will work closely with a motivated, skilled team of admissions professionals in a highly innovative environment. This position also requires close collaboration with Enrollment Management, academic colleges, Iowa State’s technology teams and programs serving students at Iowa State.

The CRM Administrator will assist in the development of CRM strategy, help develop complex communication flows through multiple channels, and otherwise maximize the potential of the CRM, including the expansion of Salesforce to assist in prospective student engagement, event management, travel planning, communication flow tracking, reporting, etc. This position will also be a key collaborator with staff and faculty tasked with outreach to prospective students at the college or program level, assisting in group and individual training, as well as reviewing and confirming communication flows and events with strict adherence to required time lines.

The ideal candidate will be technically-minded with the ability to work in collaboration with campus technology professionals, detail-oriented, a collaborator and innovator, enjoy solving communication and outreach problems with technology, and be able to maintain composure and a good sense of humor under regular tight deadlines and occasional high-stress projects.

The successful candidate will be a team player focused on supporting the needs of the admissions team; and versatile, with the ability to balance a variety of projects and prioritize short and long term goals, while meeting various deadlines. Strong and effective written and oral communication and interpersonal skills are essential to communicate with a wide variety of internal and external constituents. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethics.

This incumbent must be willing to travel occasionally, and have the ability to work early mornings, late evenings, weekend hours and extended hours as necessary throughout the year.

Example of Duties

• Consults with end users to define and document specifications and scope of projects.

• Conducts a variety of software development tasks including program design, program coding, debugging, and documentation for software/systems and applications programs.

• Develops detailed systems design specifications to meet defined requirements.

• Modifies, maintains, troubleshoots, and supports existing software.

• Develops new software services, databases, and application systems.

• Works on assignments that are generally of a moderately difficult technical nature and may involve leadership responsibilities for application system components.

• May provide direction to a small group of students or support personnel.

Leveling Guidelines

• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals

• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues

• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems

• Responds to a broad range of inquiries and requests

• May provide training and/or direction to lower-level staff

• May lead projects of moderate scope and complexity

• Provides guidance to students

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:
August 26, 2021

Posting Close Date:
September 5, 2021

Job Requisition Number:
R6054

Position Information:

Position Title:
CRM Administrator

Job Group:
Professional & Scientific

Required Minimum Qualifications:
High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:
• Administrative level use of a Customer Relationship Management (CRM) system, student information systems, or other sales/territory management software.
• Experience working with a CRM system in higher education.
• Experience in, and knowledge of, the student recruitment process.
• Experience in creating and maintaining communication campaigns.
• Experience in customer service or training support situations.
• Experience in business process development.

Job Description:

Summary

Reporting through the Office of the Senior Vice President and Provost, the Office of Admissions fulfills Iowa State’s land grant mission by attracting, recruiting, orienting, and enrolling a diverse group of new undergraduate students to meet the university’s enrollment targets.

The Office of Admissions is seeking qualified applicants for a Customer Relationship Management (CRM) Administrator position to participate in the configuration, including system upgrades and customization requests, of our current CRM, Salesforce. The CRM Coordinator is a crucial member of the CRM team. Working in close collaboration with the other CRM Administrators, this position will assist in building, developing and managing all aspects of Salesforce.

This position will work closely with a motivated, skilled team of admissions professionals in a highly innovative environment. This position also requires close collaboration with Enrollment Management, academic colleges, Iowa State’s technology teams and programs serving students at Iowa State.

The CRM Administrator will assist in the development of CRM strategy, help develop complex communication flows through multiple channels, and otherwise maximize the potential of the CRM, including the expansion of Salesforce to assist in prospective student engagement, event management, travel planning, communication flow tracking, reporting, etc. This position will also be a key collaborator with staff and faculty tasked with outreach to prospective students at the college or program level, assisting in group and individual training, as well as reviewing and confirming communication flows and events with strict adherence to required time lines.

The ideal candidate will be technically-minded with the ability to work in collaboration with campus technology professionals, detail-oriented, a collaborator and innovator, enjoy solving communication and outreach problems with technology, and be able to maintain composure and a good sense of humor under regular tight deadlines and occasional high-stress projects.

The successful candidate will be a team player focused on supporting the needs of the admissions team; and versatile, with the ability to balance a variety of projects and prioritize short and long term goals, while meeting various deadlines. Strong and effective written and oral communication and interpersonal skills are essential to communicate with a wide variety of internal and external constituents. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethics.

This incumbent must be willing to travel occasionally, and have the ability to work early mornings, late evenings, weekend hours and extended hours as necessary throughout the year.

Example of Duties

• Consults with end users to define and document specifications and scope of projects.

• Conducts a variety of software development tasks including program design, program coding, debugging, and documentation for software/systems and applications programs.

• Develops detailed systems design specifications to meet defined requirements.

• Modifies, maintains, troubleshoots, and supports existing software.

• Develops new software services, databases, and application systems.

• Works on assignments that are generally of a moderately difficult technical nature and may involve leadership responsibilities for application system components.

• May provide direction to a small group of students or support personnel.

Leveling Guidelines

• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals

• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues

• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems

• Responds to a broad range of inquiries and requests

• May provide training and/or direction to lower-level staff

• May lead projects of moderate scope and complexity

• Provides guidance to students

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:
August 26, 2021

Posting Close Date:
September 5, 2021

Job Requisition Number:
R6054