Credential Program Manager

Department
 

Harris International Partnerships & Executive Education

About the Department
 

Why Policy? For a better world. Why Harris Public Policy? Because when it comes to better policymaking, evidence matters. We work at the frontiers of data collection and analysis, using the latest technology and social science methods to design policies that work for society. We conduct rigorous inquiry in an environment of innovation and risk taking. We collaborate across the private, public, and nonprofit sectors, adopting new methodologies to drive better solutions. We engage with our city, our world, and our leaders every day to evaluate and test our ideas. And we lead with our passion for driving social change, knowing that passion alone does not equal impact.

Job Summary
 

Reporting to the Executive Director of Partnerships and Credential Programs, the Credential Program Manager at the Student Recruitment and Global Outreach (SRGO) team will primarily focus on the non-degree credential and custom programs at the Harris School of Public Policy and cultivating partnerships with leading academic and social sector organizations globally. This is a highly comprehensive and agile individual contributor role managing all aspects of the credential programs ranging from business development, external client management, student recruitment, faculty communication, to student experience delivery. Depending on the credential program needs, the person may manage a group of student workers and teaching assistants as well.

Responsibilities

Partnership Development in China and other countries – 20%

• Enhances relationships with key partners like governments, foundations, and academic institutions in China, including establishing new partner connections, ensuring ongoing partner communication, and tracking partner/project status.

• Provides prompt reaction to and resolution of project problems and clear, timely communication of special circumstances to the affected partners as appropriate.

• Maintains metrics of success and makes sure those are present in departmental strategic plans, goals setting, and the annual budget.

Degree Recruitment Support – 10%

• Leverages the accumulation of the social capital with Harris faculty and policy knowledge to support the degree recruitment work focusing on faculty engagement, student/alumni networking.

• Supports key degree recruitment work such as Admitted Student Week, Diversity & Inclusion Day etc.

• Serves as a resource for program information. Resolves problems or questions referred by program staff, University administrators, or other contingencies.

Program Design and Implementation – 70%

• Conducts market research to study the landscape of credential, custom and adult learning programs; identify new opportunities for Harris to develop new programs.

• Works closely with UChicago faculty, external clients and vendors to design and develop program proposals and learning modules with the learner-centered approach in various modalities (in-person, remote, hybrid); studies and creates best practices of learning/pedagogical methodology/technology usage for credential programs at Harris.

• Plans program objectives, long-term goals, and procedures, which requires expanded knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.

• Reviews applicant materials and recommend admissions decisions; lead the committee meeting and release decisions in Slate.

• Analyzes the program budget (expenses, revenue, net revenue).

• Proposes the student experience starting from orientation, scheduling courses/classes/live events, creating and managing Canvas sites, managing the student worker/teaching assistants, and faculty communication and relationships building.

• Engages with the program alumni and manage the LinkedIn groups for credential alumni.

• Analyzes program budgets and uses a moderate/high level of authority to recommend or makes budgetary recommendations.

• Interacts with faculty, researchers and staff for committee work or information.

• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree; Master Degree from Harris Public Policy.

Experience:

• Experience in related program management experience in an educational setting.

• Experience with the University of Chicago or other peer institutions, and/or student-facing experiences.

• Experience within one or more of the functions such as program design, partnership development, marketing, student advising, curriculum design.

• Experience within one or more of the sectors in China such as non-profit, for-profit, academia, government.

Preferred Competencies

• Result-driven mindset and workstyle.

• Great attention-to-detail level and multi-tasking ability.

• Strong self-management and accountability.

• Strong student service mentality.

• Agile communication style and active listening skills to work with different stakeholders.

Working Conditions

• Hybrid Work Schedule.

Application Documents

• Resume (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Administration & Management

Role Impact
 

Individual Contributor

FLSA Status
 

Non-Exempt

Pay Frequency
 

Biweekly

Scheduled Weekly Hours
 

20

Benefits Eligible
 

Yes

Requires Compliance with University Covid-19 Vaccination Requirement
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward .
The University of Chicago is an Affirmative Action/ Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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