Cosmetic Patient Concierge - Ophthalmology

Position Summary
Responsible for delivering a consistent and polished positive patient experience, building relationships, and making patients comfortable from the moment they enter our clinic.
Serve as main liaison between Wash U’s Optometric network and the LASIK Surgery Center including Jared, Dr. Polk and Dr. Wexler.

Job Description

Primary Duties & Responsibilities

• Answers incoming calls and manages leads meticulously.
• Registers new cosmetic patients, assisting with form completion.
• Reviews schedule for new cosmetic patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining financial information as needed.
• Explains cosmetic/self-pay process to patients.
• Educates guests on additional practice offerings and specials.
• Assists with social media platforms.
• Accurately relays messages in a timely fashion between patient and surgeon.
• Responsible for reviewing before and after photos of cosmetic patients.
• Maintain current email list and keep network up to date of any news or changes at the Center.
• Organize training sessions for OD staff.
• Attend Optometric events (even if on weekends) to promote the Wash U LASIK Center.
• Organize and promote one to two CE events per year for ODs. Drs. Wexler and Polk will organize educational content.
• Organize patient educational seminars.
• Become certified on WaveLight Laser Systems and clinical diagnostic equipment.
• Required to attend training.
• Other duties as assigned

Preferred Qualifications

• Broad understanding of cosmetic procedures: surgical and non-surgical treatments.
• Minimum of two years of experience in a customer service, hospitality, guest-oriented environment (preferably high-end spa, Plastic Surgeons office, country club, beauty industry, high-end retail).
• Demonstrated interpersonal skills and working knowledge of financial options.
• EPIC software familiarity.
• Understanding of HIPAA guidelines.
• Basic knowledge of refraction and LASIK surgery including pre-op and post-op care.

Required Qualifications

High school diploma or equivalent high school certification with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.

Grade
C06-H

Salary Range
$16.66 - $24.17 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.