Copy & Mail Center Operations Coordinator for Tartan Ink (FMCS)

Carnegie Mellon University’s Facilities Management & Campus Services department is searching for a Copy & Mail Center Operations Coordinator! This is a great opportunity for someone who thrives in an exciting and meaningful work environment.

In this role you will be responsible for the copying and mailroom services provided by Tartan Ink at the Tepper Quad location; includes distributing mail to Tepper staff, faculty, and students, assisting customers with copy orders, performing copying and binding services by operating high speed multifunctional units and handling and maintaining related paperwork. Additionally, you will coordinate the processing of permissions for materials used in course packs for departments seeking to use copyrighted material in the classroom by working directly with Hunt Library, Copyright Clearance Center and directly with the various publishers. Reviews the requests for Harvard Business School cases/reprints and prepares reports that tracks usage per case title along with course information to report back to Harvard Business School on a fixed schedule.

Core responsibilities will include:

• Acts as lead copier and bindery equipment operator for respective area; performing routine maintenance and minor repairs to equipment, including clearing jams etc.; calls outside technician for major problems.
• Receive, review, and personally process requests for copier job requests/orders.
• Plan daily work assignments based on current workload, customer requirements, machine capabilities, etc.
• Ensure that all requests are logged into billing system; maintains accurate records of all requests.
• Delivery and pick up of work on campus as needed.
• Review inventory levels of copier and bindery supplies and places orders as needed.
• Contact and engage outside service providers as needed.
• Review requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met.
• Troubleshoot problems and questions, such as delivery dates or times, billing charges, partial orders, etc.
• Answer most questions or corrects most problems directly. Refers only the most difficult issues to supervisor.
• Distribute incoming mail, arrange for outgoing mail pickups, track all incoming packages, and notify recipient package needs picked up.
• Responsible for performing the center's accounting activities, including billing customers, collecting cash payments, and balancing daily receipts.
• Process course order requests through various resources to acquire permissions and track approvals.
• Other duties as assigned.

You must demonstrate:

• Ability to accurately operate a wide variety of copying and bindery equipment.
• Able to interact and communicate well with the campus customers.
• Ability to prioritize work and balance multiple tasks simultaneously.
• Ability to maintain accurate and detailed records.
• Ability to meet deadlines, work under pressure and with frequent interruptions.
• Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
• Required to climb, stoop, kneel, crouch or crawl.
• Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.
• Walking and standing, bending, and lifting are occasionally required. May be required to travel to and work at various locations on campus.

Flexibility, excellence, and passion are vital qualities within Facilities Management & Campus Services. Inclusion, collaboration, and cultural sensitivity are valued proficiencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• High School Diploma or GED Required
• Associates Degree or equivalent experience and/or education may be considered in lieu of degree
• 1-3 years previous customer service experience
• Problem Solving and Reasoning Skills
• Organization and Planning Skills
• Leadership Experience

Requirements:

• Successful Background Check

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements, including use of facial coverings, daily self-assessment and weekly Tartan Testing.

Location

Pittsburgh, PA

Job Function

Mail and Printing Services

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance

Carnegie Mellon University’s Facilities Management & Campus Services department is searching for a Copy & Mail Center Operations Coordinator! This is a great opportunity for someone who thrives in an exciting and meaningful work environment.

In this role you will be responsible for the copying and mailroom services provided by Tartan Ink at the Tepper Quad location; includes distributing mail to Tepper staff, faculty, and students, assisting customers with copy orders, performing copying and binding services by operating high speed multifunctional units and handling and maintaining related paperwork. Additionally, you will coordinate the processing of permissions for materials used in course packs for departments seeking to use copyrighted material in the classroom by working directly with Hunt Library, Copyright Clearance Center and directly with the various publishers. Reviews the requests for Harvard Business School cases/reprints and prepares reports that tracks usage per case title along with course information to report back to Harvard Business School on a fixed schedule.

Core responsibilities will include:

• Acts as lead copier and bindery equipment operator for respective area; performing routine maintenance and minor repairs to equipment, including clearing jams etc.; calls outside technician for major problems.
• Receive, review, and personally process requests for copier job requests/orders.
• Plan daily work assignments based on current workload, customer requirements, machine capabilities, etc.
• Ensure that all requests are logged into billing system; maintains accurate records of all requests.
• Delivery and pick up of work on campus as needed.
• Review inventory levels of copier and bindery supplies and places orders as needed.
• Contact and engage outside service providers as needed.
• Review requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met.
• Troubleshoot problems and questions, such as delivery dates or times, billing charges, partial orders, etc.
• Answer most questions or corrects most problems directly. Refers only the most difficult issues to supervisor.
• Distribute incoming mail, arrange for outgoing mail pickups, track all incoming packages, and notify recipient package needs picked up.
• Responsible for performing the center's accounting activities, including billing customers, collecting cash payments, and balancing daily receipts.
• Process course order requests through various resources to acquire permissions and track approvals.
• Other duties as assigned.

You must demonstrate:

• Ability to accurately operate a wide variety of copying and bindery equipment.
• Able to interact and communicate well with the campus customers.
• Ability to prioritize work and balance multiple tasks simultaneously.
• Ability to maintain accurate and detailed records.
• Ability to meet deadlines, work under pressure and with frequent interruptions.
• Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
• Required to climb, stoop, kneel, crouch or crawl.
• Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.
• Walking and standing, bending, and lifting are occasionally required. May be required to travel to and work at various locations on campus.

Flexibility, excellence, and passion are vital qualities within Facilities Management & Campus Services. Inclusion, collaboration, and cultural sensitivity are valued proficiencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• High School Diploma or GED Required
• Associates Degree or equivalent experience and/or education may be considered in lieu of degree
• 1-3 years previous customer service experience
• Problem Solving and Reasoning Skills
• Organization and Planning Skills
• Leadership Experience

Requirements:

• Successful Background Check

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements, including use of facial coverings, daily self-assessment and weekly Tartan Testing.

Location

Pittsburgh, PA

Job Function

Mail and Printing Services

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance