Cope Program Navigator

F_HR_COPE Project

Full Time

77349BR

Job Summary

Cope Program Navigator involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The COPE 2.0 Program is a new program within HR People Wellness and will serve a broad and complex population of employees and trainees (residents/fellows & postdoctoral scholars) at UCSF.

The COPE Program was initially developed and implemented in the spring of 2020 in response to COVID 19 related stress, anxiety and moderate to severe symptoms of distress among the UCSF community as a partnership between the Department of Psychiatry, Human Resources and the Center for Digital Innovation. The original program provided timely easy access to: Individual behavioral health care; curated, online evidence-based self-management tools and special interventions including population specific well-being town halls, workshops and other group activities.

Based on lessons from the original program and current conditions, COPE 2.0 will focus on individual behavioral care access; mitigating obstacles accessing mental health services in the community faced by participants, along with access to online wellbeing resources and augmented support options.

Central to the program is utilizing a digital health tool available 24/7 to triage and assess individual needs and direct to both wellbeing and clinical services to ensure easy access to needed services.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• 3+ years of related experience
• Strong skills to comprehend and assess employee needs to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and external resources and how to get issues resolved.
• Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of employees and trainees
• Excellent analytical, problem-solving  and communication skills. Ability to develop solutions and recommend changes and follow through with implementation.
• Excellent written and verbal communication skills.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
• Ability to manage and oversee multiple tasks simultaneously, including call volume, identifying resources and appointment availability for program participants
• Interest and/or experience working with individuals seeking mental health services

Preferred Qualifications

NA

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004198 PAT NAVGTR NON-CLIN 3

Job Category

Administrative Support, Advanced Practice Providers, Human Resources, Professional and Managerial, Support Services

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work)

Additional Shift Details

M-F, 8am-5pm