Coordinator, Student Affairs Communication & Outreach

Location Highland Business Center
Note: Round Rock Campus
Hours Monday - Friday 8 a.m. to 5 p.m. with some occasional evenings and weekends
Salary Coordinator 5/122 ($50,207.00 - $71,723.00)
FLSA Status Exempt
Reports To Director, Student Affairs Communication
Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community.
• Values intellectual curiosity and innovative teaching.
• Is attracted by the college mission to promote equitable access to educational opportunities.
• Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
• Welcomes difference and models respectful interaction with others.

Engages with the community both within and outside of ACC.
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see http://www.austincc.edu/about-acc/mission-statement.
Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.
To coordinate, develop, implement, and manage a consistent pipeline of high-impact student communications to promote enrollment, persistence, completion and overall engagement with ACC's student culture.  Under the direction of the Office of Student Affairs Communication, this position serves as the  lead project and communication outreach coordinator who works in a cross-functional capacity with Academic Affairs, the Office of College Marketing, College Operations, Human Resources, and Business Services to foster effective, consistent, and timely communications  relevant to ACC faculty, staff, and students in support of the college's mission to reach and engage with its culturally diverse students.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

Works with the Director and Manager of Student Affairs Communication Programs to develop and support broad-based communications strategies and content creation with a focus on internal and external communications for Student Affairs employees and new, prospective and  current students.

Develops, coordinates, writes, and distributes a range of communications to increase awareness among all students and prospects about college support services and resources.

Plans, writes, and manages text messaging content for prospective and current students.

Partners with the Student Affairs Communication leadership to create and maintain necessary communication and content updates for Student Affairs communication platforms to engage prospects, current students, and their family members.

Works to conceptualize, write, and edit copy for a variety of integrated communication campaigns and supporting collateral including brochures, fliers, emails, web pages, presentations, social media promotions, and direct mail.

Ensures all messaging adheres to highest grammar and writing standards and reflects the college's culture, tone, and external messaging.

Assists departments with writing, editing, and distributing information on events, services, programs, initiatives, and procedures to internal and external audiences.

Develops and manages relationships with key internal stakeholders, executives, and department leaders to ensure effective and relevant communications for students.

Provides creative guidance and project management support to all departments within Student Affairs and other departments when requested.

Assists Student Affairs leadership with developing, writing, and editing executive summaries, presentations, and high-priority publications.

Promotes Student Affairs  strategic plan goals and priorities.

Stays attuned to the feedback of frontline staff and alerts the communications team of opportunities and concerns to be addressed for students.

Contributes to the development of student affairs marketing collateral including effective multicultural copy for web pages and campaign pieces.

Stays current on emerging communications technologies, content management, and industry best practices.

Support technology needs for training sessions, workshops, presentations, and leadership development opportunities through the Division of Student Affairs.

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

•  Advanced knowledge of strategic communication principles and current best practices.
•  Demonstrated knowledge of student communication practice including planning and execution.
•  Thorough knowledge of technical writing and editing for print and web.
•  Advanced knowledge of editorial style guides and plain language principles.
•  Familiarity with online communications and client tools including web content management systems, broadcast email marketing tools, and social networking.
•  Expertise in use of English grammar, punctuation, and syntax.
•  The ability to present the college in a positive way to diverse, multicultural communities.
•  Demonstrated knowledge working with groups from underrepresented backgrounds.

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

•  Maintaining an established work schedule, including some evenings and weekends.
•  Exceptional writing and editing skills.
•  Demonstrated ability to interpret complex information.
•  Exceptional organizational skills, including consistent, exacting attention to detail, consistent follow-through, multi-tasking, and time management.
•  Strong interpersonal and communications skills, including tact and diplomacy.
•  Works independently but seeks direction or clarification as needed.
•  Maintaining confidentiality of work-related information and materials.
•  Ability to compile and create reports.
•  Ability to thrive in a fast-paced environment with exceptional customer service skills.

•  Intermediate to expert use of a variety of spreadsheet, word processing, database, and presentation software.
•  Intermediate to advanced use of Wordpress or similar web content management systems.
•  Familiarity with customer relationship management (CRM) systems and texting platforms.

• Two years related work experience.

Preferred Work Experience

•  Five or more years of communications experience in higher education.
•  Experience with strategic communication planning, CRM systems, and texting platforms.

•  Bachelor's degree in a marketing or communication related field.
•  Master's degree.

Licenses/Certifications; Other

•  Valid Texas Driver's License and reliable transportation needed for local Austin area travel.

Other Preferred Qualifications

•  Intermediate to advanced knowledge of HTML and experience with popular content management systems (Drupal, WordPress, etc.).

•  Work is performed in a standard office or similar environment.
•  Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
•  Occasional lifting of objects up to 10 pounds.

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.