Coordinator Senior, Recruitment Experience and Communications

74039BR

Campus: West

Coordinator Senior

Job Description

At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. Creating an excellent campus visit and event experience helps students fully understand what Arizona State University has to offer and helps them find their right fit. 

We know that visiting campus is critical to the process of choosing a university, and the Coordinator Senior of Recruitment Experience and Communications at the West campus is instrumental in creating engaging and informative experiences to help students find their fit. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive in Admission Services.

As part of the Recruitment Experience and Communications team, the coordinator senior works with Admission Services leadership, academic units and university partners to create a unique and engaging visit and event experience for prospective students, families and group visits. Based on the West campus, this person should be highly organized and comfortable making decisions and taking ownership of the recruitment experience and providing excellent customer service, including planning, organizing and coordinating activities, functions and programs in accordance with enrollment goals, priorities, time limitations, budget and other specifications.

Department Name

Admission Services

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$46,000 per year

Close Date

14-December-2021

Essential Duties

• Manage West Welcome Center space and access for staff, and oversees the strategic use of the Welcome Center.
• Supervise Customer Service Specialist at the West campus Welcome Center.
• Supervise and train student staff for the West campus; prepare daily responsibilities and train on any new information regarding Admission Services and system’s needs.
• Partner with West campus leadership and Admission Services leadership to develop a vision for visits and events unique to the West campus experience and in accordance with enrollment goals and initiatives. 
• Serve as the advisor for the Devils’ Advocates peer recruitment organization for the West campus and develop training, professional development, membership growth and retention plans for the organization. Create engaging experiences with student volunteers and create connections as a mentor.
• Assist with the implementation and evaluation of departmental campus visit programs and events for prospective freshman, transfer, international and graduate students and their families.
• May coordinate, monitor or supervise the activities of subordinates.
• Coordinate logistics, scheduling, staffing needs and participant communications for both on and off campus visit programs and events.
• Coordinate activities of program with inter-related activities of other programs, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
• Assist with the review of communications and collateral as they relate to assigned events (reviewing email and print collateral, initiating RSVP sites, creating confirmation emails, etc. in partnership with a communication manager).
• Act as main campus contact when Admission Services leadership is not present.
• Collaborate with university staff (both academic and non-academic), outside/community agencies, and students for all campus visit and event processes to facilitate objectives of the program.
• Ensure the goals and objectives for campus visits and events are accomplished in accordance with Admission Services, Academic Enterprise Enrollment and ASU priorities, time limitations and funding limitations.
• Evaluate program effectiveness to develop improved methods; devise evaluation methodology and implementation; analyze results and recommend and/or take appropriate action.
• Develop and recommend new or revised program goals and objectives.
• Incorporate significant events of the different colleges into the campus visits and events programs as well as ensure the dialogue is accurate, current and represents the vision of Arizona State University.
• Prepare proposals and ongoing recommendations to the campus visits and events team.
• Coordinate group visits for the West campus.
• Monitor expenditures throughout the year to ensure expenditures are spent efficiently, effectively and appropriately.
• Maintain and administer databases relied upon to create a successful campus visit or event.
• Represent the University through presentations at campus visit and event activities.
• Encourage, develop and maintain effective working relationships with university departments. 
• Prepare annual budget proposals and on-going recommendations specific to the campus visit program.
• Responsible for periodic reports to management.
• Train and evaluate new West campus Admission Services recruitment staff on campus visit information including the information session presentation material.
• Represent the University through presentations at campus visit and event activities.
• Assist West Enrollment Services staff as needed.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND five (5) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in planning, coordinating and directing special events.
• Experience utilizing event management software.
• Experience in strategic planning, analyzing and coordinating activities and establishing priorities.
• Experience providing customer assistance and problem solving.
• Experience effectively managing, supervising and evaluating assigned staff.
• Knowledge of the principles, practices and procedures pertaining to transfer and undergraduate admissions.
• Experience in program design and development.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Communicate to perform essential functions.
• Drive University vehicle and/or cart to campus site.
• Communicate verbally and in writing to perform essential duties.
• Occasional evening and weekend hours required.

Department Statement

In support of the university mission and goals, Admission Services creates and promotes the broadest possible awareness of ASU as the New American University. This is accomplished through meaningful interactions and customer service throughout the college search and enrollment processes.

Admission Services attracts and enrolls diverse, high achieving and talented students from Arizona, the nation and the world and engages families, educators, and other members of the community in the encouragement of students to pursue higher education at Arizona State University.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements - Under the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations, ASU expects all employees, including new hires, to be vaccinated unless they have an approved medical or religious accommodation. Proof of vaccination will be required by January 4, 2022. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion’s https://cfo.asu.edu/DEI and see “Workplace accommodations”.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.