Coordinator-Retention Communications-Restricted to current employees

Central Texas College, United States

Updated: 13 days ago
Location: Killeen, TEXAS
Job Type: FullTime

Position Information

Position Title Coordinator-Retention Communications-Restricted to current employees
Department Student Success & Persistence
Campus Central Campus
Location Central Campus
FLSA Exempt
Full Time/Part Time Full Time
Summary of Position
Responsible for development and implementation of student retention outreach and communications. Support departmental student success processes, programs and initiatives. Conduct success related data assessments; track and report outcomes, and support college-wide retention efforts. Supervise academic studio tutors.
Minimum Required Education
Bachelor ’s Degree or Associate’s Degree with a minimum of three years’ experience in recruiting /retention, education, counseling, student services, and/or marketing. Prefer degree in counseling, communications, marketing, student services, education or related field.
Minimum Required Experience
Two years wage earning experience in counseling, academic retention, student services, higher education and/or marketing-communications. Experience using automated customer relationship management systems (CRM) or related database technology preferred. Experience working with adult learners, first generation, at-risk, and military students.
Required Knowledge, Skills and Abilities
  • Proficiency in customer relationship management (CRM), databases and electronic mass communications.
  • Skilled in use of Microsoft Office Suite (specifically Outlook, Excel and Access), as well as database software and management, Boolean logic, File Transfer Protocol (FTP).
  • Demonstrated ability to query database and student information systems (Ellucian Colleague preferred).
  • Familiarity with statistical data collection/assessment tracking and reporting.
  • Familiarity with the distance education environment.
  • Working knowledge of project management and program development.
  • Demonstrated ability to communicate effectively, both orally and in writing, with students, educational colleagues and the community at large.
  • Must have initiative, creativity, flexibility and resourcefulness in fulfilling work assignments and implementing long-range program improvement.
  • Ability to manage multiple tasks and projects effectively and in a timely manner.
Salary 1J/Per Salaried Pay Scale
Hours Full-time, indicate working hours - M-Thur 7:30-5:30, Fr 7:30-11:30


Posting Detail Information

Other Information
Requires occasional weekend & evening work. May require occasional travel

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