Coordinator (Recreation Specialist), Member Services

RECREATIONAL SPORTS (BL-RECS-IUBLA)

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Recreational Sports is proud to be a department within the Office of Student Life, committed to promoting learning and respect by integrating diversity, equity and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.  

Recreational Sports is a critical part of supporting student well-being and is a primary entry point at Indiana University Bloomington for supporting students in their health and wellness. Recreational Sports' mission is to connect, inform, and inspire people to lead an active, healthy lifestyle. We serve over 36,000 students, faculty, staff, and public participants annually. Our team consists of 46 appointed staff members, and over 800 part-time student staff members. Our organization fosters a team focused, collaborative work environment that emphasizes strong business practices, operational excellence, and participant development. Our organization is committed to a student development philosophy that encourages student involvement in decision-making and leadership.

The Coordinator of Member Services has an exciting opportunity to incorporate the re-imagined Member Services unit into all aspects of Recreational Sports. This position includes the supervision of a student program assistant and up to 30 hourly staff members at various locations on campus including Bill Garrett Fieldhouse (BGF), Student Recreational Sports Center (SRSC), and the Indiana University Outdoor Pool (IUOP).

Department-Specific Responsibilities

• Upholds Campus Recreational Sports standards of relational service by interacting with participants, listening, and responding to suggestions, provides feedback to student personnel and makes relational service an emphasis at all student personnel meetings.
• Staff management and development
• Recruitss interviews, onboards, trains, and schedules new student personnel.
• Ensures all hourly staff areas are covered during all hours of facility operation, including nights and weekends.
• Conducts formal staff assessment process twice per semester.
• Designs and implements initial and monthly student personnel meeting/trainings.
• Assists with the Employee of the Month recognition and morale enhancement programs.
• Ensures staff are current with all Campus Recreational Sports¿ Risk Management (RM) trainings.
• Assists with the implementation of the RS membership management plan to increase membership sales and retention.
• Coordinates the ordering, packaging, and distribution of staff uniform kits for RS hourly staff members.
• Works closely with all Recreational Sports service and program units to enhance and deliver services and programs.
• Participates in a rotating professional staff on-site staff schedule during mornings, afternoons, evenings, and weekends throughout the year.
• Assists the Assistant Director of Member Services with goal setting, execution, and reporting.
• Assists with and represent Recreational Sports at a variety of internal and external events including orientation, faculty/staff orientation and other events as assigned.
• Collaborates with all Office of Student Life and other departments across campus.
• Develops personal/professional goals and timelines and record accomplishments as they are met.
• Maintains records and prepares statistical reports, evaluations, and sales reports.
• Assists in determining program fiscal needs and preparing budget recommendations, fee rates, statistical reporting, purchase requests, documentation, and submit biweekly payroll.
• Performs other duties as assigned. 
• This position reports to the Assistant Director of Member Services.

General Responsibilities

• Evaluates recreation areas, equipment, facilities, and services to determine if they are producing desired results.
• Directs the design, implementation, evaluation, and expansion of recreational programming.
• Recruits, hires, supervises, evaluates, and coordinates the work activities of employees.
• Ensures compliance by implementing the established risk management plan, monitoring and training, and conducting inspections of facilities and equipment.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor's degree in Exercise Science, Recreation, Sports Management, or related field

Preferred

• Master's degree in Exercise Science, Recreation, Sports Management, or related field

WORK EXPERIENCE

Preferred

• 2 years related experience with structured recreational programming
• Previous experience in higher education or as a graduate assistant in recreational sports is desirable
• Experience and passion for student development and hiring, managing, scheduling and training student staff
• Experience working with student employees, student organizations and event planning in a collegiate setting, as well as program evaluation and training development

LICENSES AND CERTIFICATES

Required

• CPR/AED within 180 Days From Date of Hire
• Standard First Aid within 180 Days From Date of Hire

Preferred

• Preventing Disease Transmission/Universal Precautions within 180 Days From Date of Hire

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty

Preferred

• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure

This position requires both sedentary work and long durations of movement about the workspace. It requires the ability to move and transport objects and equipment weighing up to 25 pounds. The person in this role must be able to perform the essential tasks with or without an accommodation.

Bloomington, Indiana

This is an in-person position 

$45,000-$55,000 dependent upon qualifications and experience 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Career

FLSA: Exempt

Job Function: Athletic Affairs

Job Family: Recreational Sports

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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