Coordinator, Peer Support Services

Job Summary

The Coordinator, Peer Support Services identifies student needs, connects them to appropriate resources, and follows-up to ensure ongoing support. The Coordinator, Peer Support Services works closely with Peer Academic Support Programs to provide oversight of the peer-based coaching case management model and support the delivery of peer-to-peer engagement services. This role engages in student outreach efforts in collaboration with the leadership of the Center for Academic Achievement (CAA).
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

• Provides oversight and coordination of the Peer Academic Coach case management model for a variety of student populations, including the Peer Coach training, mentorship, and assignment of case load.
• Supports the implementation of academic support services designed to increase retention and graduation rates of undergraduate students. Encourages students in the use of available resources.
• Collaborates with campus partners to assist students identified as at-risk and direct them to appropriate resources.
• Coordinates recruitment efforts for Student Leaders and participates in Student Leader interviews. Creates and maintains student leader applications and case management intake forms.
• Develops, facilitates, and delivers training and professional development opportunities for student peer leaders.
• Assists with the collection and documentation/input of data for use in program analysis and evaluation of service effectiveness. Supports the Center for Academic Achievement leadership with the evaluation services and resources.
• Assists with the implementation, execution, and oversight of student outreach efforts for the CAA.
• Serves as a point of contact for student and campus partner outreach support.
• Designs and monitors student leader Canvas pages and MS Teams channels.
• Participates in office/unit-specific and University-wide events and programming with CAA staff and student leaders.
• Facilitates guest presentations on behalf of the CAA along with appropriate staff and student leader support.
• Participates in the development of departmental goals and objectives.
• Engages in professional development and training as appropriate and needed.

Other Duties:

• May serve as a team leader and oversee the work of lower level personnel and/or student employees in assigned area.
• Other job-related duties as assigned.

Additional Job Description

Minimum Requirements for a Coordinator, Peer Support Services Level I:

• This position requires either six years of directly related full-time experience or, as an alternative, a bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• Professional full-time experience in higher education student services, academic/co-curricular support, student success initiatives, academic advising, case management, peer-based student support programming, or related areas.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher and Outlook).

Minimum Requirements for a Coordinator, Peer Support Services Level II:

• This position requires either eight years of directly related full-time experience or, as an alternative, a bachelor’s degree from an accredited institution in an appropriate area of specialization and four years of full-time experience directly related to the job functions.
• Professional full-time experience in higher education student services, academic/co-curricular support, student success initiatives, academic advising, case management, peer-based student support programming, or related areas.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher and Outlook).

Knowledge, Skills, and Abilities:

• Knowledge of policies, procedures, and regulations pertaining to the position.
• Skill in organizing resources and establishing priorities.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Advanced verbal and written communication skills.
• Ability to understand, interpret, apply, and explain policies and procedures.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to work independently to complete assignments.
• Ability to provide professional customer service.
• Ability to present to large groups.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
• Ability to effectively manage the work of others by providing information, guidance, and motivation.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

Coordinator, Peer Support Services I: Pay Grade 14

Coordinator, Peer Support Services II: Pay Grade 15

The selected candidate meeting the minimum requirements of a Level II may be hired at the Coordinator, Peer Support Services II level.

Applications received prior to May 17th, 2024 will receive priority consideration.