Coordinator of Student Advocacy & Support / Case Manager

Job Title

Coordinator of Student Advocacy & Support / Case Manager

Agency

Texas A&M University - Commerce

Department

Director of Student Advocacy and Support

Proposed Minimum Salary

Commensurate

Job Location

Commerce, Texas

Job Type

Staff

Job Description

*** Proposed Salary of $45,900.00 Annually

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience ” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.) ” to upload required documents. 

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document, instead please email HR for help.

Please provide the following documents :

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer). 
  If transcripts are from an international institution, it is the responsibility of the prospective staff member to have the transcripts translated and evaluated by an approved credential evaluator.

If you need assistance, please contact us at [email protected]

SUMMARY:

Reporting to the Assistant Director of Student Advocacy & Support, The Coordinator of Student Advocacy & Support / Case Manager will serve as a non-clinical case manager for students. The position will work with students of concern to navigate University administrative processes, refer students to appropriate University and community resources, advocate for student needs, and provide early and crisis intervention services. The Coordinator reports to the Assistant Director of Student Advocacy & Support.

DUTIES & RESPONSIBILITIES:

• Provides oversight and case management for students identified as at risk; managing referrals of distressed students from administration, faculty, staff and other members of the university community.
• Connects students with resources on and off campus as appropriate.
• Identifies and documents the network of campus and community services to meet specific needs related to academic stress, mental health services, financial support agencies, food services, housing etc.
• Follows up and tracks referrals for students with identified high-risk needs.
• Serves as a point of contact for campus community members who are seeking consultation and advice about case management services for students who seem to be experiencing distress.
• Establishes assessment and evaluation procedures for students of concern and case management.
• Assist in the development and implementation of basic needs services and procedures including but not limited to outreach and education, campus wellness initiatives, departmental publications, and social media.
• Assist in developing and coordinating training for paraprofessional staff and student staff.
• Assist in collaborating and participating with other departments with new student orientation and transition initiatives for the campus. Provides support for special projects including but not limited to Alcohol and other Drugs, Hazing Prevention, and other University committees
• Protect privacy of student educational and health records per FERPA and HIPPA and maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations

• Be available to work during some evenings and on weekends to assist in crisis.
• Performs other related duties as assigned

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience / Knowledge / Skills: One or more years of experience in student affairs work or related specialty with a bachelor's degree. No experience required with a master's degree. Knowledge of word processing, spreadsheet, and database applications. Strong verbal and written communication skills. Strong interpersonal and organizational skills. Quick learner with attention to detail.
• Ability to: Ability to multitask and work cooperatively with others. Ability to work with sensitive information and maintain confidentiality. Ability to analyze, interpret, and implement university policies and procedures.
• Licensing/Professional Certifications: None
• Physical Requirements: None
• Other Requirements: Requires some evening and weekend work.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

Master’s Degree, 2 years of experience in higher education administration, student personnel administration, psychology, work, counseling, or related field. Experience and/or use of Maxient Student Conduct Software. Bilingual in Spanish language.

SUPERVISION OF OTHERS:

None

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.