Coordinator, AE Enrollment Services

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Coordinator, AE Enrollment Services

Job Description Summary:

To coordinate all aspects of Adult Education (AE) enrollment including recruitment, application, assessment, registration, data management, and events.

Job Description:

Description of Duties and Tasks

• Coordinates the organization, preparation, technical set-up, and implementation of enrollment events (application, assessment, and registration), both major and off-site.

• Coordinates applicant and student communications via email and text.

• Works with Austin Community College (ACC) AE Admissions desks, AE staff and faculty, ACC at large, ACC AE partners, and the community to disseminate accurate information about AE enrollment.

• Coordinates the training of AE Staff and Faculty, including Admissions Staff, to ensure enrollment processes are implemented correctly.

• Provides virtual and face-to-face training to student-facing staff on student contact management and other systems as needed to ensure enrollment processes are implemented correctly and with excellent customer service.

• Administers pre- and post- assessments (progress testing) required for grant compliance. Assists assessors as needed.

• Represents ACC AE at ACC and community events to inform external and internal audiences about AE Division including enrollment processes. Works with advising supervisor to coordinate ACC Liaison Training for AE Division.

• Establishes and maintains student referral systems with the Workforce Board and other partner organizations including off-site enrollment events as needed. Works with data management coordinator to establish systems and maintain data integrity.

• Meets with key partnership personnel, provides reports and attendance data, and assists with logistical issues to off-campus sites.

• Provides assistance to students, instructors, recruiter/advisors, supervisors, and partner agency staff with enrollment management issues.

• Assists with enrollment and marketing of Workforce Solutions programs and services.

• Researches, presents, and implements relevant emerging technologies to improve enrollment services to students and related software.

• May oversee the work of and train front-desk enrollment hourly staff in CRM, communication technologies, and other job functions.

• Assists with special projects.

 

Knowledge ​

• Adult education principles, practices, and theories.

• Classroom management techniques.

• Assessment techniques and practices.

• Effective recruitment and retention methodologies.

 

Skills ​

• Maintaining an established work schedule.

• Effectively using interpersonal and communications skills including tact and diplomacy.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Maintaining confidentiality of work-related information and materials.

• Establishing and maintaining effective working relationships.

• Working and interacting in a collaborative manner with diverse groups of people.

 

Technology Skills ​

• Use a variety of spreadsheet, word processing, database, and presentation software.

• Marketing communication tools such as Salesforce, Constant Contact, and Signal Vine.

 

Required Work Experience ​

• Two years related work experience.

 

Preferred Work Experience ​

• Experience with Workforce Solutions, Texas Workforce Commission, or workforce programs. 

 

Required Education ​

• Bachelor's degree.

Special Requirements ​

• Valid Texas Driver's License and reliable transportation for local Austin area travel.

Other Preferred Qualifications ​

• Bilingual in English/Spanish.

Physical Requirements

• Work is performed in a standard office or similar environment.

• Occasional lifting of objects up to 10 pounds. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.

• Work 3 days in the office and 2 days remotely (subject to change).

Salary Range

$46,162 - $57,702

Number of Openings:

1

Job Posting Close Date:

March 25, 2024
Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.