Coordinator, Academic Services - Laney Graduate School

Updated: 3 months ago
Job Type: FullTime

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


  • Assists in coordinating one or more student academic functions for a school or program such as admissions, financial aid, registration or student placement. Assists and advises students.
  • May maintain budget records and assist in budget administration.
  • Assists in preparing communication materials about a school or program.
  • Actively participates in committees pertaining to academic services.
  • Maintains and updates students' records in organized filing system and compiles reports from this.
  • May develop resources for students to address particular needs.
  • May supervise clerical personnel.
  • Performs related responsibilities as required.


  • Implements systems and processes to create and maintain accurate enrollment and academic records.
  • Works with LGS staff, program faculty and staff, and students to ensure that records reflect existing policies.
  • Executes registration and curriculum functions based on an understanding of University policies and procedures.
  • Implements systems and processes to ensure that applications for admission can be received, completed, reviewed and processed as appropriate. Responds to inquiries from programs and applicants regarding the admissions process.
  • Implements systems and procedures to ensure that admissions records transition to student records as appropriate.
  • Maintains familiarity with broad aspects of academic operations and assists in other enrollment and records functions as needed.
  • Admissions Process and Records (45%)
    • Coordinates with programs to ensure that applications for admission are received and readied for review and processing as appropriate.
    • Responds to inquiries from prospective students regarding admissions application requirements.
    • Evaluates applications for admission for completeness and communicates policies and procedures to applicants and programs.
    • Implements processes to generate and send admissions decision letters.
    • Creates new student files, audits for completeness, and assists with assuring they are integrated into OnBase student records system.
    • May assist with creating training programs, materials, and sessions for program staff and others as needed.
  • Enrollment and Academic Records (45%)
    • Responds to inquiries from faculty, staff and students which require interpretation of policies and procedures.
    • Assists with enrollment and schedule changes, including but not limited to enrollment, grade changes, leaves of absence, readmissions, withdrawals, transfer credits, Arche Cross Registration Applications, course catalog and curriculum management in CourseLeaf, and enrollment/degree verification.
    • Assists as needed with processing academic milestones, including candidacy, dissertation committees, degree applications, dissertations/theses and related forms, certificate clearance forms, and confirming degree clearance in ETD system.
    • Maintains students' records in OnBase electronic filing system and compiles/updates reports.
    • Resolves conflicts/issues and/or determines if management intervention is needed.
    • Assists with creating training programs, materials, and sessions for program staff and others as needed.
    • Assists Associate Director of Enrollment Processes and Records to provide appropriate data for purposes of reporting, institutional research, and institutional effectiveness.
    • Maintains familiarity with and adheres to applicable laws, regulations and procedures, including Federal Education Rights and Privacy Act (FERPA).
  • Enrollment and Records Backup (5%)
    • Maintains cross-trained understanding of enrollment and records procedures to serve as backup to supervisor and colleague in records and enrollment, to ensure continuity of processing as needed.
  • General (5%)
    •  Participates in annual review of enrollment and records processes and implements changes and improvements as determined by enrollment and records staff.
    • Maintains general knowledge of LGS activities, programs and requirements.
    • Assists with the planning and implementation of LGS graduation ceremonies.


  • A bachelor's degree in the school's or program's area of specialty or a related field and one year of experience in student admissions, registration, financial aid or related field or an equivalent combination of education, training and experience.
  • Previous experience with various personal computer software applications.


  • Familiarity with MS Office software, and with using complex software tools – MS Teams, PeopleSoft database, CRM systems, and/or similar tools.
  • Ability to track multiple projects and deadlines in a fast-paced and multi-system environment.
  • Strong written communications skills.
  • Attention to detail.
  • Customer service orientation and ability to maintain good working relations with a diverse range of stakeholders and collaborators.
  • Experience working in complex software environments: CRM systems or other workflow-based systems, complex databases, and collaboration tools.
  • Work experience in higher education is highly desired.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.


Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

Not ready to apply? Connect with us for general consideration!
View or Apply

Similar Positions