Control Room Security Officer

16-Apr-2024

Peabody Museum - Security

87731BR

University Job Title

Security Officer 2 (M&L)(*)

Bargaining Unit

Excluded - Excluded (Yale Union Group)

Compensation Grade

Labor Grade C

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Museum/Curatorial, Safety

Total # of hours to be worked:

20

Work Week

Flexible or Non-Standard (for anything other than Standard)

Work Location

Central Campus

Worksite Address

170 Whitney Avenue
New Haven, CT 06511

Position Focus:

The Yale Peabody Museum is currently undergoing a complete renovation and expansion with an expected construction completion date in late 2022/early 2023, and a planned reopening to the public in early 2024. The scheduled hours of this position will fluctuate according to the renovation project and planned reopening of the museum in 2024.

Under the supervision of the Head of Security for the Peabody Museum, the Control Room Officer 2 is an essential employee who enforces the museum’s policies and procedures with respect to the operation, security, and safety of the museum, its possessions, and occupants. Ensures the safety of visitors, staff, and collections while contributing to create a welcoming environment. Provides high level support for the necessary security monitoring of museum spaces, collections, exhibits. Responds to and documents all security incidents and emergencies. 

Opening, securing, and closing the Peabody Museum and rooms or areas of affiliation according to operating schedule and department procedures. Operation of security control room as the emergency command post for the museum. Monitoring museum spaces and multiple locations using a complex video surveillance system. Responsible for operating and monitoring security alarm panels, access control systems, key management systems, visitor management systems, and other related systems. Coordinate dispatch of security or other personnel to alarm or trouble locations. Check for suspicious occurrences and report all violations promptly. Make notifications to alarm monitoring stations, supervisor, and appropriate parties. Serves as a member of the museum’s emergency response team. Responsible for knowing all emergency evacuation routes and procedures and be able to execute instructions under all emergency situations. Remain current on all University, museum and Peabody Museum Security Department policies, rules and procedures, for the operation, security and safety of the museum, its collections, and occupants. Respond to all situations and requests by communicating calmly, respectfully, with great customer service, and maintain a high level of professionalism. Remain in constant communication with officers and supervisor on site to disseminate and receive information. Maintain logs and records of occurrences, complete necessary reports, and utilize appropriate software to input and retrieve data. Complete various training and certification programs on an on-going basis. Be proficient with computers, email, and software functions. Will be required to become proficient on all present and future security related equipment, technology and software. Will be required to work overtime hours, or outside of scheduled hours for training sessions or due to operational need. Provide security coverage during staff/contractor operating hours, public/Yale community operating hours, and special event, and holiday coverage. Perform additional related duties as assigned. May be required to assist in disaster recovery efforts.

Essential Duties

1. Enforces the University’s security rules and protects the property and safety of persons on campus. Remains constantly alert for threats to persons and to the property being protected. 2. Maintains a security watch and safeguards areas by viewing and operating central security surveillance systems. Monitors CRT graphic screens to examine and respond to control alarms, and top detect and report street or property crimes. 3. Acknowledges event, enters response logs and journals into computerized system, and prepares daily and historic reports used for making management decisions regarding area security status. 4. Maintains radio and intercom communications with other Control Rooms to report suspicious activities and maintain visual surveillance of areas. 5. Cooperates with police, fire and other authorities in reporting problems affecting safety and security of persons and property, and in preparing necessary reports. 6. Searches data base access controls, status reports, site design screens, and elevator configurations to determine alarm locations, alarm status, and access eligibility. Updates and revises access codes and settings as necessary. 7. Permits authorized personnel to enter property. Determines admission and records entrance of students, faculty and staff who have forgotten their I.D. cards. Arranges for Security Attendant back up when they leave their post, and monitors time spent away from post. 8. Arranges for investigation if trouble is suspected. Will be required to fill in for Security Attendant I as staffing needs dictate. Issues and controls keys. 9. Performs additional functions incidental to security activities.

Required Education and Experience

Four years of related work experience in security, law enforcement, military police, or customer service, and a high-school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Required Skill/Ability 1:

Superior public relations and communication skills. Ability to interact and communicate clearly, tactfully, and effectively with a wide variety of people.

Required Skill/Ability 2:

Exhibit mature, responsible decision making and problem solving, using common sense and sound judgement. Ability to maintain composure under stress. Ability to maintain a high level of discretion and confidentiality in a complex, fast-paced environment. Ability to multi-task with exceptional attention to detail.

Required Skill/Ability 3:

Flexibility in schedule and day-to-day routine. Ability to multi-task. Ability to excel both independently and as a team member.

Required Skill/Ability 4:

High attention to detail and accuracy. Ability to write clear, concise reports. General computer experience on Microsoft Office, email, etc.

Required Skill/Ability 5:

Proven reliable attendance, punctuality, diligent performance, the ability to work as a team, accuracy and attention to detail to be verified by references. Ability to set and maintain priorities. Ability to maintain confidentiality.

Preferred Education, Experience and Skills:

Customer service-related experience. Proven experience in museum security or security in a cultural property setting. Demonstrated experience with Security Control Rooms and electronic security systems.

Required Licenses or Certifications

State of Connecticut License for Security Officer (Guard Card).

Physical Requirements

Ability to walk up many flights of stairs and do extensive walking, sitting and standing for extended periods of time. Ability to walk to and from several buildings.

Preferred Licenses or Certifications:

CPR First Aid/AED certification. IFCPP Certified Institutional Protection Specialist (CIPS).

Weekend Hours Required?

Yes

Evening Hours Required?

Yes

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus