Conflict Management Specialist

Position Details
Position Information

Recruitment/Posting Title	Conflict Management Specialist
Posting Number	24TM0130
Department	Office of Workplace Culture
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Conflict Management Specialist for the department of University Human Resources. This position reports to the AVP of Workplace Culture. The Conflict Management Specialist (“CMS”) will provide a respectful and safe place for employees to discuss issues and concerns while creating and maintaining a positive workplace culture. Among the key duties of the position are the following: Provides quick, effective, and responsive conflict management through varied techniques, including but not limited to mediation, facilitated conversations, and informal dispute resolution. Coaches supervisors on correcting inappropriate conduct and provide guidance on having difficult conversations. In addition, this position explains relevant University policies and processes, and makes referrals to appropriate offices. Triage casework, identify potential solutions to address different case types, and act appropriately using guidelines and Policies. The position also requires reporting to stakeholders on case volumes, categories, and insights for both internal and external dispute resolution. Administers Policy 60.4.4, Problem Solving Procedure for Managerial, Professional, Supervisory, and Confidential (MPSC) Personnel.
Position Status
Hours Per Week	40
Daily Work Shift
Work Arrangement
FLSA	Exempt
Position Salary	$76,702-$97,087
Payroll Designation	PeopleSoft
Terms of Appointment	Temporary Staff Appointment - Salaried 12 Month

Qualifications

Minimum Education and Experience	Bachelor’s degree or an equivalent combination of education and/or experience. A minimum of 5 years’ experience in conflict management/mediation.
Certifications/Licenses
Preferred Qualifications	6 years’ experience in conflict management/mediation. Undergraduate and/or graduate certificates in conflict resolution, dispute resolution, arbitration, mediation, or related fields strongly preferred. Experience in higher education.
Required Knowledge, Skills, and Abilities	Strong HR background with experience in mediation/conflict management. Demonstrates solid judgment and experience assessing risk. Proficiency in Microsoft Office.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions	Two positions available.

Posting Details

Posting Open Date	04/10/2024
Posting Close Date
Open Until Filled	Yes
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Cook (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement