Conduct Specialist, Student Rights and Responsibilities

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INITIAL REVIEW DATE (IRD)

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The IRD for this job is: 03-27-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 700 team members spanning 4 major units and 36 departments. Deeply devoted to offering students a transformational educational experience, the Division provides campus-wide coordination and leadership of student success programs, activities, and initiatives. The Division supports students’ development through a number of resources, services, and systems dedicated to providing direct student support.

The entirety of the work of DSAS is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. Guided by data and assessment, DSAS aspires to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. The Division's efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, our team is involved in numerous professional organizations and highly engaged in the local community.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community.

The Office of Student Conduct and Conflict Education (OSCCE) is a newly established/re-envisioned office (previously the Office of Student Conduct and Community Standards) dedicated to just, equitable, and student-centered approaches to the administration of student conduct and resolution of conflict. OSCCE provides multiple educational programs and pathways to support our diverse student body in navigating behavior change, improved decision-making, and resolving conflicts, in order to foster student success and a healthy campus community.

More information can be found at: https://deanofstudents.ucsc.edu/student-conduct/index.html  

JOB SUMMARY

Under the general supervision of the Associate Director, Student Rights and Responsibilities, the Specialist, Student Rights and Responsibilities serves as a member of the Office of Student Conduct and Conflict Education (OSCCE) team. Using knowledge and skills as a seasoned, experienced Student Services professional, the incumbent applies principles of student development theory, inclusive conflict excellence, and educational philosophy in the implementation of learning-focused adjudication programs. The incumbent assesses situations and determines appropriate action or referral. The incumbent works independently under general supervision to provide information and interpretation of complex policies, procedures and regulations. The incumbent identifies and responds to student needs for programs, services, and crisis intervention.

APPOINTMENT INFORMATION

Budgeted Salary: $66,900 - $72,000 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment 

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)

Travel: Never or Rarely

JOB DUTIES

70% - Learning-Focused Adjudication Programs

• Applies principles of student development theory, inclusive conflict excellence, and educational philosophy in the implementation of adjudication programs as well as the training of university student conduct specialists and student staff.
• Reviews, assigns, processes, and maintains records for assigned caseload of alleged university and residential policy violations including more complex cases; ensures due process, develops resolutions, and assigns student conduct outcomes.
• Assists with training members of the peer review board (PRB) on OSCCE's mission and policies and procedures for adjudication. May advise PRB in their adjudication of cases.
• Serves as the Complaint Resolution Officer (CRO) for assigned cases alleging violation of privacy rights under the policy on student grievance procedures.
• Advises students and makes referrals to appropriate on- and off-campus resources.
• Generates adjudication-related customized reports and analyses; coordinates with staff to develop and implement programs and initiatives to address concerns.
• Serves as a subject matter expert on adjudication programs.
• Provides onboarding, annual, and ongoing training to multiple constituencies, including live-in student staff, on topics including but not limited to OSCCE's adjudication programs, policy enforcement, and conflict resolution.
• Analyzes incidents in Advocate and on-call reports to identify policy violation trends and collaborate with student life staff and other campus partners (e.g., UCSC Police Department, Student Health Outreach and Promotion (SHOP) program, etc.) to develop appropriate responses.
• Collaborates with OSCCE personnel in the Conflict Education & Healing portfolio to deliver trainings, facilitate peer mediations, make referrals, and assign student conduct outcomes based on student development philosophy.

20% - Co-Curricular Program Development & Administration

• In collaboration with other OSCCE personnel, develops and implements a comprehensive curriculum for student conflict education including the delivery of workshops and initiatives to provide proactive education around student rights and responsibilities.
• May serve as a liaison to specific colleges and other university-sponsored housing units on all matters related to student conduct and conflict education. Advises housing staff on due process, assists with training and onboarding of CREs and RA/NAs around policy, conduct procedures and practice.
• Supports the implementation of curricular approaches to student learning in OSCCE, the Division of Student Affairs and Success, and other student serving units with a nexus to OSCCE's work.

10% - Special Projects

• Serves on department and/or campus-wide committees and attends meetings as assigned.
• Provides support for special projects, and performs other duties as assigned based on college/unit, department, and university needs.
• Regularly participates in ongoing professional development opportunities including workshops, conferences, and webinars. Reviews relevant literature to remain current on emerging trends and issues in higher education.

REQUIRED QUALIFICATIONS

• General knowledge of college student development theory (e.g., identity development, community development, program development, leadership development, cross-cultural communications, etc.), student conduct and conflict education theory (e.g., the spectrum of resolution options model, inclusive conflict excellence, etc.), and how these theories intersect with student conduct practice (e.g., adjudication, legal issues in student conduct, etc.).
• Professional experience with student conduct administration including interpreting policies and procedures or equivalent/transferable experience in a related field.
• Familiarity with the law as it pertains to higher education, especially relating to student life, student conduct, due process, individual rights, liability issues, alternative dispute resolution, and privacy.
• Thorough knowledge of advising and counseling techniques.
• Demonstrated ability to handle crisis situations involving student welfare and safety.
• Excellent written, verbal and interpersonal communication skills sufficient to facilitate successful interactions with individuals, large groups, families, the public, and other professionals.
• Strong skill in writing concise, logical, and analytical documents regarding complex issues.
• Demonstrated ability to work independently on sensitive, confidential, often volatile, and complicated issues with tact and political acumen.
• Demonstrated ability to interact effectively, productively and sensitively with students, faculty, staff and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices.
• Ability to work effectively in groups and teams.
• Excellent administrative, organizational, and record keeping skills.
• Ability to work independently, set priorities, meet deadlines, and make decisions under pressure.
• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
• Abilities in project management, problem identification and reasoning skills.
• Ability to develop original ideas to solve problems.
• Strong computer skills sufficient to use a complex and secure database, as well as standard office software.
• Demonstrated knowledge of, commitment to and experience working with members of African, Black & Caribbean; Asian, Asian American & Pacific Islander; Chicanx/Latinx; Native/Indigenous; South West Asian & North African; Disabled/Neuro Diverse; Trans & Non-Binary; Queer; Undocumented and other historically marginalized or underrepresented communities. Successful candidates will demonstrate measurable experience employing practices/praxes grounded in intersectional approaches and understandings of identity and will possess knowledge of and insight about different religious traditions that intersect with many of the identities and communities listed above.

PREFERRED QUALIFICATIONS

• Professional certifications in knowledge and skill sets relevant to position responsibilities (e.g., adjudication, investigations, grievance resolution, etc.).
• Professional affiliation with professional organizations such as Association for Student Conduct Administration (ASCA), ACPA-College Student Educators International, National Association of Student Personnel Administrators (NASPA), etc.
• Ability to speak, read, and write in both English and at least one additional language such as Spanish, Mandarin Chinese, Tagalog, Arabic, or other.
• Knowledge of common University-specific computer application programs (e.g., Advocate student conduct database, Google Suite).
• Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Knowledge of University policies, processes, and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• This is a fully remote position, and the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Ability to respond to emergencies after hours as necessary.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)).
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here .

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.