Concur Support Desk Supervisor

Updated: 3 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 27 Nov 2023

Posting Information
Posting Information


Department Travel Services-213630
Career Area Accounting/Finance/Auditing
Is this an internal only recruitment? No
Posting Open Date 11/06/2023
Application Deadline 11/27/2023
Position Type Permanent Staff (SHRA)
Position Title University Program Specialist - Journey
Salary Grade Equivalent GN11
Working Title Concur Support Desk Supervisor
Position Number 20057151
Vacancy ID P018346
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday; 8:00am – 5:00pm
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $57,762 - $68,887
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Primary Purpose of Organizational Unit
Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the Travel Services team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the Travel Services team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable. 
The primary purpose of this position is to administer and manage all functional components of the Concur Support Desk. The Concur Support Desk will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics. Duties will include, but are not limited to:
* Supervise the Support Desk team by providing day-to-day guidance, training, and assistance with solving complex travel expense reconciliation issues. 
* End-user training, including training material development and creation.
* Performing expense report audits to ensure accurate reporting of expenses.
* Reporting of expense report and Support Desk metrics.
* Assist with optimization of Concur Request and Expense processes and procedures to enable continued growth of the tool.
Minimum Education and Experience Requirements
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
The candidate should demonstrate excellent analysis, communication, and customer service skills. They should also have experience in understanding and applying business processes.
The candidate should be able to demonstrate sound professional judgement, the ability to make independent decisions, and be able to act with integrity and function under pressure due to time constraints.
Preferred Qualifications, Competencies, and Experience
Experience with expense report submissions for accurate documentation and information requirements
Knowledge of university, state and federal policies for compliance purposes.
Ability to identify process errors and escalate issues as necessary.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/269158

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.


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