Computer User Support Specialist 1, Digital Technology Solutions

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University’s overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.

Responsible for the support and maintenance of organizational computer systems, software, and peripherals. This can include installing and deploying, maintaining, diagnosing, troubleshooting, repairing, and resolving issues with laptops, desktops, and mobile devices, Windows and Apple systems, printers and other peripherals, off-the-shelf software applications, and network connectivity issues with both wired and wireless connected end-point systems. 

•    Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users. Provide hardware and software training as needed.
•    Evaluate and recommend off-the-shelf software to meet user needs.
•    May write applications or automated routines or create other ad hoc applications solutions for users.
•    Modify existing or third-party software programs to meet user needs. 
•    Create, manage, or manipulate data bases, using PC-based database software or mainframe database management systems/packages. Modify database report output according to user needs.
•    Provide PC/workstation support for hardware and systems software interfaces. Install and configure standard operating systems and integrate them with related systems. Ensure system integrity between hardware and operating systems. Troubleshoot errors in system operations and related networks. Perform software and hardware modifications. Maintain and support hardware and software for stand-alone systems.
•    May administrator and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties; perform local area network (LAN) and system backups.
•    Perform related duties based on departmental need. This job description can be changed at any time.

Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.

Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Relevant work experience considered.

•    Install, configure, maintain, troubleshoot, and resolve issues in the Linux operating system. 
•    Knowledge of or experience with Internet of Things devices, such as Raspberry Pi sensors, off the shelf NAS units, and similar equipment. 
•    Ability to troubleshoot and resolve issues with Audio-Visual equipment, including projector systems, A/V switching equipment, microphone, room cameras, speakers, and other related A/V equipment. 
•    May write scripts and other automated routines to meet user needs. 
•    Knowledge of MDM end-point management systems Microsoft System Center Configuration Manager and JAMF. 
•    Knowledge of Trellix end-point virus malware end-point management products.

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html .

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [email protected] . 

The University of Cincinnati is an Equal Opportunity Employer.

REQ: 95568 

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