Computer User Support Specialist 1, College of Arts and Sciences

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

You are invited to submit an application to be considered for a position with more than one opening. The number of positions varies depending on the needs of the department.

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.

Responsible for the support and maintenance of organizational computer systems, software, and peripherals. This can include installing and deploying, maintaining, diagnosing, troubleshooting, repairing, and resolving issues with laptops, desktops, and mobile devices, Windows and Apple systems, printers and other peripherals, off-the-shelf software applications, and network connectivity issues with both wired and wireless connected end-point systems.

• Provide end-user computer hardware, OS support for Windows and Apple workstations, laptops, mobile devices, printers, and other peripherals. Install, configure, update, and troubleshoot issues with OS, computer hardware, peripherals, and network connectivity. Knowledge of OS user and group permissions, CLI command and applications, and printer, hardware and OS maintenance and optimization.
• Provide user support for off-the-shelf software application programs, such as Microsoft Office, Zoom, Adobe Products and others, including installing, configuring, modifying, and troubleshooting applications.
• Manage trouble tickets and incident queues in IT incident management ticketing system, while prioritizing work based on user impact, current workload, and projects. Ability to work in a responsive and timely manner to ensure timely resolutions to end-user issues.  
• Knowledge of end-point networking concepts, protocols, and tools, including TCP/IP, DNS, DHCP, Microsoft Active Directory, Microsoft Group Policy, Client and Server Architecture, ethernet and wireless networking.
• Professional attitude focused on customer satisfaction, with the ability to work in a culturally and socially diverse work environment, while maintaining a positive, empathetic, and professional attitude towards end-users under circumstances where end-users may be upset or frustrated.
• Ability to work, communicate, and coordinate effectively as a team member.
• Good written and verbal communication skills and attention to detail. Able to document technical issues and resolutions for future reference and tailor communication to end-users to suit end-user’s technical abilities.

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Relevant work experience considered.

• CompTIA A+, Network+, Microsoft, Apple or other IT certifications.
• Install, configure, maintain, troubleshoot, and resolve issues in the Linux operating system.
• Knowledge of or experience with Internet of Things devices, such as Raspberry Pi sensors, off the shelf NAS units, and similar equipment.
• Ability to troubleshoot and resolve issues with Audio-Visual equipment, including projector systems, A/V switching equipment, microphone, room cameras, speakers, and other related A/V equipment.
• May write scripts and other automated routines to meet user needs.
• Knowledge of MDM end-point management systems Microsoft System Center Configuration Manager and JAMF.
• Knowledge of Trellix end-point virus malware end-point management products.  
• All work conducted on-site at the University of Cincinnati's (UC) West Campus, with some occasional work possible on East Campus or other UC sites.  Not a work from home position.
• Position often requires much walking around campus from building to building, site to site, during all four seasons, including in inclement weather conditions, and in the heat and cold.
• Must have the ability to lift, move, and handle equipment and boxes weighing up to 50 lbs.

• Office environment/no specific unusual physical or environmental demands.

Interested and qualified applicants must apply online and include:

• Cover letter of interest.
• Current CV/Resume.

Applications without a cover letter or CV/Resume will not be considered for the position.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 89081 

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