COMPUTER TECHNICIAN

COMPUTER TECHNICIAN

University of Alabama at Birmingham

Key Roles & Responsibilities

  T his position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

• Installs department computer hardware and software programs.
• Performs preventive maintenance tasks, troubleshoots, repairs computer systems and peripheral equipment.
• Assists in some networking functions; provides support in day-to-day operations of local area networks.
• Provides data entry support and database management for the department. Works with other departments to solve networking and application issues that affect the users.

Knowledge, Skills, Abilities & Work Characteristics    

• Be comfortable with answering the helpdesk phone throughout the day 
• Must be able to multitask 
• Knowledge of Windows  Mac OS 
• Excellent communication skills 
• Communicate through various technologies with colleagues
• Ability to research and resolve issues 
• Prior experience in computer troubleshooting is a plus
• Prior phone support experience is a plus
• Be a team player, Self-motivated and Effortlessly work in a constantly demanding environment Work under minimal guidance
• Excel in Customer Service
• Evaluate, test, and suggest new technologies
• Documentation
• Work closely with HSIS and UAB Central IT on integration.

Hourly Range: $15.50 - $25.20

Education

• Associate's degree in Computer Science or a related field required.
• OR an equivalent combination of relevant education and/or experience.