Computer Technician (Program Management Assistant)

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 130,000 living alumni around the globe.

Department Specific Responsibilities

• Provides user support for faculty, staff, and graduate students of the Kelley School of Business.
• Answers inquiries via telephone, e-mail, and walk-in traffic; uses an online work request system to track and report service requests.
• Performs light maintenance and installation of networked and local printers.
• Performs PC and Macintosh desktop/laptop troubleshooting and repair; responds to classroom technology emergencies.
• Assists faculty and staff with smartphone/mobile device setup and troubleshooting.
• Performs installation and troubleshooting of VoIP devices; delegates assignments to part-time staff.
• Installs and configures workstations and peripheral devices; installs and configures digital signs.
• Ensures all work is completed according to IU, Kelley, and department policies and procedures.
• Other duties as assigned.

General Responsibilities

• Conducts research and compiles materials and information for departmental programs.
• Prepares records of program activities; oversees and ensures the timely processing and delivery of required materials.
• Reviews the policies and procedures involved in departmental programs; suggests improvements; and ensures that rules comply with university standards.
• Analyzes data and information generated or produced by program; writes reports and other written materials based on this data.
• Verifies the accuracy of all data and information used or generated by program; resolves any discrepancies or problems.
• Responds to requests for program information by staff, students, and faculty; handles any necessary correspondence.
• Serves as liaison for department; coordinates activities and exchanges information.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 4 years of related work experience

Preferred

• 2 years at a technology help desk supporting software, hardware, network, and/or e-mail users. Computer support certifications.

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships

Preferred

• Knowledge of cloud-based services
• Strong problem-solving and analytical skills, team orientation, and ability to work in a dynamic and diverse work environment
• Proficient in the most up to date version of Microsoft Windows, MS Office, and Macintosh operating systems
• Excellent oral and written communication skills
• Knowledge of databases, spreadsheets and word processing applications
• Using and/or supporting audio/visual equipment
• Experience with networking and printing
• Ability to move up to 50 pounds

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Mastery

FLSA: Nonexempt

Job Function: General Administration

Job Family: Program Management

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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