Computer Support Technician

Details

Posted: 31-Dec-23

Location: Boston, Massachusetts

Salary: Open

Categories:

Academic/Faculty

Internal Number: 73225BR

Job Summary

This Computer Support Technician will:

• Performs walk-throughs and ensures that all necessary technical and non-technical equipment are available in the work area. Communicates to the appropriate division when additional equipment is required.

• Logs all problems related to the hospital's computer system, networks, systems, applications, and shrink-wrapped applications; troubleshoots according to established procedures and closes the tickets when appropriate. Updates user and asset information as appropriate.

• Repairs and maintains workstations throughout the institution. Troubleshoots PC problems and performs PC hardware upgrades, as necessary. Tests equipment as appropriate.

• As appropriate, contacts third party vendors to schedule repair and replacement of our end user hardware systems and printers.

• Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects. Provides analysis and resolution of computer problems and issues. Guides end users through diagnostic procedures in order to resolve as many problems as possible. Works with technical teams and coordinates the resolution of problems. Escalates problems to supervisor, when necessary.
  

To qualify, you must have:

• Associate's Degree in Computer Science, or a related field required

• 1 year of experience required

• Weekly rotation 24/7/365 on call with other team members to support the perioperative areas.

• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles. Work also requires the ability and desire to master new applications and technology on a continual basis.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
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