Application instructions are located at the bottom of the page. Please apply directly through the University of Montana's career portal UM Jobs at https://umjobs.silkroad.com/ for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College.
*Do not apply through Indeed.com or use easy apply through Indeed.com*.
Only current UM Employees* are eligible.
*Open to all employee types including Temporary Staff and Student Employees.
The Information Technology (IT)Department invites applications for a Computer Support Specialist I to beresponsible for providing day to day technical support and service to UM students, staff, and faculty. This support is primarily for UM provided hardware, software and systems, though minimal support may be provided to end-user's personal devices to aid them in using UM systems, such as the learning management system, Moodle.
This position will also be responsible for provisioning and deploying new hardware to end-users and decommissioning old hardware before sending to Facility Services as e-waste.
Required Skills
- Daily use of trouble ticketing system use to follow up and follow through on tech support issues
- Provisioning and deploying computers to staff or faculty
- Helping staff, students and faculty that come to our help desk during walk-in hours or via appointment
- Troubleshooting both hardware and software related issues
- Fielding learning management system support questions
Minimum Required Experience
- Associate’s degree in a relevant information technology field or equivalent education and experience
Preferred Qualifications
- Bachelor’s degree in educational technology, information technology, or a related field
- At least two (2) years of experience of technical support
- Ability to understand clients’ requirements and goals and translate those into functional business solutions
- Demonstrated ability to rapidly learn and implement new technologies
- Ability to Self-educate to improve knowledge of the technology, systems, procedures, and policies of UM IT in order to provide excellent support
- Experience as an escalation point above base-level tech support
About the IT Department
UM IT is led by a Chief Information Officer and organized into four major units of service delivery in support of this mission:
- Enterprise Technology (ET), responsible for application/web development, enterprise cloud information systems, database administration, enterprise project management, and ERP administration for Student, Finance and Human Resource systems.
- Cyberinfrastructure, responsible for IT facilities, datacenters/servers, classroom technology, central authentication, directory/email services, campus network infrastructure, telephone system and UM's network connectivity across Montana.
- Client Experience, responsible for a variety of client support services including support services, UM IT Helpdesk, PC/Desktop/Laptop provisioning, software licensing, classroom technology support and computer lab management.
- Information Security, responsible for information security policies and procedures, security awareness.
The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.
Position Detail
Position Title: Computer Support Specialist I
Position Number: 115700
Department: Information Technology
Work Schedule: Full-time, 1.0 FTE (40 Hours a week),
Monday through Friday 8:00 am to 5:00 pm, 12 months/year
Salary: $20.65/hr
Union Affiliation: FOCUS-MFPE
Probationary Period: Six months minimum
Benefits Include : Insurance package, mandatory retirement plan,
partial tuition waiver, and wellness program.
Criminal Background Investigation is required prior to the Offer of Employment In accordance with university regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).
Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.
How to Apply
Application Deadline: Tuesday, January 30, 2024by 11:59 PM (Mountain Time)
Candidates are required to submit the following materials online via "New Resume/CV" button below.
A complete application Includes:
*Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application. Applications may be removed from full consideration if they are not complete with materials listed above under the "How to Apply" section. It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.
Missoula, Montana, United States