Computer & Info Analyst 1, College of Engineering and Applied Science

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here . Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country.

Under general supervision from a Computer System Administrator Lead within the Office of College Computing, the Computer & Info Analyst I will be responsible for one or more of the following technical areas: consultative support of hardware and/or software; multimedia development; and sole or lead positions in departments with responsibility for independently developing and maintaining their own integrated, diverse and complex information technology systems.

The successful candidate will work collaboratively within College Computing and with IT staff in academic departments to ensure that technology needs are being met in a consistent manner in support of academic teaching and research, as well as, ensure compliance with security standards and practices to protect against system vulnerabilities and ensures software license compliance.

• Provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance;
• Assist users to develop or use applications and software packages and their features;
• Act as a liaison between faculty, staff, students and information systems resources and staff;
• Install, configure, and modify applications, networks, databases, and other systems;
• Provide technical advice and expertise to faculty, staff, and students in the evaluation, selection, purchase, upgrading, and maintenance of software, hardware, and/or database system resources to meet user needs;
• Assist in preparing requests for proposals, cost estimates, and justifications;
• Provide training and communications materials to users that maximize their ability to utilize system capabilities, features, and other resources. Develop and/or conduct training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems. Write user documentation, user guides, instructor guides, training outlines, and technical training publications;
• May perform applications programming to accomplish some duties;  
• Other related duties as assigned.

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related degree; -OR- an Associate’s degree with two (2) years’ experience ; or four (4) years of basic to intermediate level computer hardware related experience. Possesses working knowledge of commonly-used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems.

• Experience should include administration of desktop technologies and a high level of experience with supporting hardware and software of varying technologies, of a company, agency or institution with more than 50 employees.
• Demonstrated experience in Windows, Mac, and Linux desktop support.
• Experience with audio visual technologies is a plus.
• Must have outstanding organizational skills with a keen attention to detail and ability to meet deadlines, excellent writing and speaking skills, abilities to work both independently and collegially as the situation requires.
• Be comfortable working in a fast-paced, dynamic and critical environment where constructive feedback is commonplace.
• This position includes research projects handled under ITAR, which is sponsored by the United States Government and requires US citizenship or the applicant to possess a Green Card.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 73044 

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