Community Service Officer, II

Updated: 2 months ago
Location: Chicago, ILLINOIS
Job Type: FullTime

Department
 

DSS Campus Safety - Charter School


About the Department
 

The Campus Safety Division of the Department of Safety & Security is responsible for the following areas: Accountability and Compliance, Security and Law Enforcement Systems, Security Services, and security for the University of Chicago's Laboratory School and the University of Chicago Charter School.


Job Summary
 

The job leads operational support work in maintaining a safe and secure environment for the assigned University area or facility. Works autonomously within established procedures to inspect public areas of the medical environment for fire and safety hazards. Performs checks of incoming personnel and visitors after hours. Enforces photo ID policy and parcel inspection policy along with all other University policies.

Responsibilities

  • Reports violations of Federal, State, and Local criminal laws and ordinances, and assists school officials with the administering of education and administrative regulations regarding student conduct.
  • Prevents juvenile delinquency through close contact with students and school personnel.
  • Patrols campus area on foot, checking for fires, vandalism, suspicious activity or persons, safety/fire hazards and reports circumstances to appropriate unit for correction or follow-up actions.
  • Provides direct supervision to a team of Community Service Officers who is responsible for the safety and security function at the Charter School campus.
  • Investigates and reports hazards, unusual or suspicious circumstances to University of Chicago Charter School leadership at each campus, as well as to campus police unit for correction or follow-up actions; maintains contact with campus police.
  • Acts as a liaison between school personnel and students.
  • Investigates criminal activity committed on or adjacent to school property.
  • Receives training in Crisis Intervention and De-Escalation and utilizes these skills as appropriate.
  • Assists school administration and faculty in formulating safety and violence prevention programs, including participation in the formulation of Annual Emergency Management Plans, Lockdown Plans, and other similar procedures; and including participation in any Campus Committees concerning safety and security issues, including identifying training needs for security and other personnel on an ongoing basis
  • Participates in Parent Association (PA) meetings as requested.
  • Participates in and provides security for campus activities, student organizations, and athletic events when invited and feasible.
  • Assists any persons in building or grounds needing direction or campus information.
  • Escorts people/property to the desired destination when money, documents or safety of property or persons is a concern.
  • Responds to alarms and dispatched calls; decides what actions to take based on the situation, facts known and position limitations.
  • Decides when an incident requires a written report, decides which report form to use and submits to supervisor; may prepare other written reports as directed by supervisor.
  • Performs a variety of specialized and technical non-sworn law enforcement duties in support of the University of Chicago Police Department in the areas of patrol, community services, training, and other areas as assigned.
  • Responds to non-hazardous, non-emergency and other calls for service instead of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance. Writes reports documenting calls for service and prepares other written correspondence.
  • Provides traffic control as necessary including school dismissal periods, special events, and unusual occurrences.
  • Provides information and assistance to the general public; answers citizen inquiries and responds to complaints and requests for services. Provides information to students, faculty, staff, and visitors.
  • Provides support with administrative functions in support of the Department and assists with projects as needed.
  • Maintains various logs and records; gathers information and prepares routine reports an assigned.
  • Inputs and retrieves a variety of information using a computer.
  • Provides safety presentations to the Charter School community.
  • Openly supports the mission and vision of the Department of Safety and Security.
  • Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community.
  • Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards.  Reports any unusual condition or malfunctioning equipment.
  • Routinely provides escort service upon request. Attends court or other legal proceedings to provide details of specific incidents.
  • In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same.
  • Oversees the visitor management function.
  • In the event of emergencies, requests emergency services assistance and obtains necessary information, and notifies appropriate personnel giving nature and location of the incident.  Evacuates persons from dangerous areas, secures buildings or areas, and assists in disaster situations.
  • Assists in conducting fire and other security-related drills.
  • Observes activity and traffic in the assigned area to enforce university rules/regulations; alerts visitors of infractions; removes unwanted or disruptive visitors from University property; develops safety plans for school events; ensure proper staffing.
  • Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.
  • Employees in these positions are designated as “essential staff.” Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations.  Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.
  • Provides assistance to patients, visitors, staff and employees, including escort services, upon request.
  • Checks incoming personnel and visitors after hours. Enforces photo ID policy and parcel inspection policy along with other hospital policies.
  • Performs other related work as needed.


Minimum Qualifications
 

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

---
Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

Experience:

  • Security and/or law enforcement.
  • Working in an elementary or high school (K-12) environment.
  • Working in a university environment.

Certifications:

  • National Certification with the National Association of School Resource Officers Training (NASRO).

Preferred Competencies

  • Develop and maintain a comprehensive knowledge of Charter School layouts, operations, departmental relationships, building access routes, and administrative and departmental policy and procedure.
  • Learn the practices and procedures involved in public safety communications, technology, and operate radio/telephone receiving and transmitting equipment.
  • Learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings.
  • Work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations.
  • Read, write, and effectively communicate in English.
  • Read and interpret maps.

Working Conditions

  • Exposure to human blood, human blood components.
  • High-stress environment.
  • Outdoor weather exposure.
  • Use of personal protective equipment.
  • Aware of safety hazards and take appropriate precautions.
  • Communicate in writing.
  • Communicate orally.
  • Follow written and verbal instructions.
  • Give directions.
  • Handle sensitive matters with tact and discretion.
  • Handle stressful situations.
  • Learn and develop skills.
  • Maintain a high level of alertness.
  • Pay attention to detail.
  • React effectively, quickly, calmly, and rationally during conflicts and emergencies.
  • Ability to read.
  • Work with people from diverse cultures and backgrounds.
  • Active listening skills.
  • Bend, crouch, or stoop.
  • Climb stairs five stories or more.
  • Hear, including making fine discriminations in sound.
  • Operate a vehicle safely.
  • Operate equipment necessary to perform job.
  • Perform strenuous physical exertion at times; run.
  • Safely defend self/or others in hostile, combative situations.
  • See, including color, depth perception, or clarity.
  • Sit for 4 hours or more.
  • Stand for 4 hours or more.
  • Travel to various on-campus locations.
  • Use Standard Office Equipment.
  • Use Standard Work Station Equipment.
  • Effective audio-visual discrimination and perception.

Application Documents

  • Resume/CV (required)
  • Cover Letter (preferred)


When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Resume/CV of the application.


Job Family
 

Police & Security


Role Impact
 

Individual Contributor


FLSA Status
 

Non-Exempt


Pay Frequency
 

Biweekly


Scheduled Weekly Hours
 

40


Benefits Eligible
 

Yes


Drug Test Required
 

Yes


Health Screen Required
 

No


Motor Vehicle Record Inquiry Required
 

No


Posting Statement
 

The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form .

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.



Department
 

DSS Campus Safety - Charter School


About the Department
 

The Campus Safety Division of the Department of Safety & Security is responsible for the following areas: Accountability and Compliance, Security and Law Enforcement Systems, Security Services, and security for the University of Chicago's Laboratory School and the University of Chicago Charter School.


Job Summary
 

The job leads operational support work in maintaining a safe and secure environment for the assigned University area or facility. Works autonomously within established procedures to inspect public areas of the medical environment for fire and safety hazards. Performs checks of incoming personnel and visitors after hours. Enforces photo ID policy and parcel inspection policy along with all other University policies.

Responsibilities

  • Reports violations of Federal, State, and Local criminal laws and ordinances, and assists school officials with the administering of education and administrative regulations regarding student conduct.
  • Prevents juvenile delinquency through close contact with students and school personnel.
  • Patrols campus area on foot, checking for fires, vandalism, suspicious activity or persons, safety/fire hazards and reports circumstances to appropriate unit for correction or follow-up actions.
  • Provides direct supervision to a team of Community Service Officers who is responsible for the safety and security function at the Charter School campus.
  • Investigates and reports hazards, unusual or suspicious circumstances to University of Chicago Charter School leadership at each campus, as well as to campus police unit for correction or follow-up actions; maintains contact with campus police.
  • Acts as a liaison between school personnel and students.
  • Investigates criminal activity committed on or adjacent to school property.
  • Receives training in Crisis Intervention and De-Escalation and utilizes these skills as appropriate.
  • Assists school administration and faculty in formulating safety and violence prevention programs, including participation in the formulation of Annual Emergency Management Plans, Lockdown Plans, and other similar procedures; and including participation in any Campus Committees concerning safety and security issues, including identifying training needs for security and other personnel on an ongoing basis
  • Participates in Parent Association (PA) meetings as requested.
  • Participates in and provides security for campus activities, student organizations, and athletic events when invited and feasible.
  • Assists any persons in building or grounds needing direction or campus information.
  • Escorts people/property to the desired destination when money, documents or safety of property or persons is a concern.
  • Responds to alarms and dispatched calls; decides what actions to take based on the situation, facts known and position limitations.
  • Decides when an incident requires a written report, decides which report form to use and submits to supervisor; may prepare other written reports as directed by supervisor.
  • Performs a variety of specialized and technical non-sworn law enforcement duties in support of the University of Chicago Police Department in the areas of patrol, community services, training, and other areas as assigned.
  • Responds to non-hazardous, non-emergency and other calls for service instead of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance. Writes reports documenting calls for service and prepares other written correspondence.
  • Provides traffic control as necessary including school dismissal periods, special events, and unusual occurrences.
  • Provides information and assistance to the general public; answers citizen inquiries and responds to complaints and requests for services. Provides information to students, faculty, staff, and visitors.
  • Provides support with administrative functions in support of the Department and assists with projects as needed.
  • Maintains various logs and records; gathers information and prepares routine reports an assigned.
  • Inputs and retrieves a variety of information using a computer.
  • Provides safety presentations to the Charter School community.
  • Openly supports the mission and vision of the Department of Safety and Security.
  • Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community.
  • Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards.  Reports any unusual condition or malfunctioning equipment.
  • Routinely provides escort service upon request. Attends court or other legal proceedings to provide details of specific incidents.
  • In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same.
  • Oversees the visitor management function.
  • In the event of emergencies, requests emergency services assistance and obtains necessary information, and notifies appropriate personnel giving nature and location of the incident.  Evacuates persons from dangerous areas, secures buildings or areas, and assists in disaster situations.
  • Assists in conducting fire and other security-related drills.
  • Observes activity and traffic in the assigned area to enforce university rules/regulations; alerts visitors of infractions; removes unwanted or disruptive visitors from University property; develops safety plans for school events; ensure proper staffing.
  • Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.
  • Employees in these positions are designated as “essential staff.” Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations.  Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.
  • Provides assistance to patients, visitors, staff and employees, including escort services, upon request.
  • Checks incoming personnel and visitors after hours. Enforces photo ID policy and parcel inspection policy along with other hospital policies.
  • Performs other related work as needed.


Minimum Qualifications
 

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

---
Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

Experience:

  • Security and/or law enforcement.
  • Working in an elementary or high school (K-12) environment.
  • Working in a university environment.

Certifications:

  • National Certification with the National Association of School Resource Officers Training (NASRO).

Preferred Competencies

  • Develop and maintain a comprehensive knowledge of Charter School layouts, operations, departmental relationships, building access routes, and administrative and departmental policy and procedure.
  • Learn the practices and procedures involved in public safety communications, technology, and operate radio/telephone receiving and transmitting equipment.
  • Learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings.
  • Work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations.
  • Read, write, and effectively communicate in English.
  • Read and interpret maps.

Working Conditions

  • Exposure to human blood, human blood components.
  • High-stress environment.
  • Outdoor weather exposure.
  • Use of personal protective equipment.
  • Aware of safety hazards and take appropriate precautions.
  • Communicate in writing.
  • Communicate orally.
  • Follow written and verbal instructions.
  • Give directions.
  • Handle sensitive matters with tact and discretion.
  • Handle stressful situations.
  • Learn and develop skills.
  • Maintain a high level of alertness.
  • Pay attention to detail.
  • React effectively, quickly, calmly, and rationally during conflicts and emergencies.
  • Ability to read.
  • Work with people from diverse cultures and backgrounds.
  • Active listening skills.
  • Bend, crouch, or stoop.
  • Climb stairs five stories or more.
  • Hear, including making fine discriminations in sound.
  • Operate a vehicle safely.
  • Operate equipment necessary to perform job.
  • Perform strenuous physical exertion at times; run.
  • Safely defend self/or others in hostile, combative situations.
  • See, including color, depth perception, or clarity.
  • Sit for 4 hours or more.
  • Stand for 4 hours or more.
  • Travel to various on-campus locations.
  • Use Standard Office Equipment.
  • Use Standard Work Station Equipment.
  • Effective audio-visual discrimination and perception.

Application Documents

  • Resume/CV (required)
  • Cover Letter (preferred)


When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Resume/CV of the application.


Job Family
 

Police & Security


Role Impact
 

Individual Contributor


FLSA Status
 

Non-Exempt


Pay Frequency
 

Biweekly


Scheduled Weekly Hours
 

40


Benefits Eligible
 

Yes


Drug Test Required
 

Yes


Health Screen Required
 

No


Motor Vehicle Record Inquiry Required
 

No


Posting Statement
 

The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form .

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.


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