Community Service Officer, Charter School

Updated: 2 months ago
Location: Chicago, ILLINOIS
Job Type: FullTime

Department
 

DSS Campus Safety - Charter School


About the Department
 

The Campus Safety Division includes Security and Law Enforcement Systems, Accountability, Clery compliance, oversight of the Allied Universal security services contract, and security for the University of Chicago Laboratory Schools and Charter School campuses.


Job Summary
 

Under the direction of the Director of Charter School Security, the CSO assists students, faculty, staff, and visitors of an elementary and high school environment and maintains a safe and secure environment for the Charter School community. The Community Services Officer performs a variety of duties in providing a safe learning and work environment for students, staff, and visitors and protecting property. The Community Services Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students.

Responsibilities

  • Employees in these positions are designated as "essential staff." Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations. Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.
  • Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community.
  • Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment.
  • In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same.
  • Responsible for the visitor management function of the Charter School including checking identification and logging visitor information and monitoring incoming personnel and visitors after hours.
  • Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.
  • Enforces photo ID policy and parcel inspection policy along with all other University of Chicago policies.
  • In the event of emergencies, requests emergency services assistance obtains necessary information and notifies appropriate personnel giving nature and location of the incident. Evacuates persons from dangerous areas, secure buildings or areas, and/or assist in disaster situations.
  • Responds to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
  • Writes reports documenting incidents and calls for service and prepares other written correspondence as needed.
  • Maintains various logs and records; gathers information and prepares routine reports as assigned; enters input, and retrieves a variety of information using a computer.
  • Supports a variety of administrative functions for the department and assists with projects as needed.
  • Provides traffic control at traffic crashes, school dismissal periods, special events, and as necessary.
  • Administers information and assistance to the general public; answers citizen inquiries and responds to complaints and requests for services.
  • Observes activity and traffic in the assigned area to enforce University rules/regulations; alerts visitors of infractions; removes unwanted or disruptive individuals from university property.
  • Assists in conducting security-related drills.
  • Openly supports the mission and vision of the Department of Safety and Security – The University of Chicago Charter School.
  • Provides safety escort services upon request.
  • Provides information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices.
  • Establishes and maintains a close partnership with school administrators and other security personnel.
  • Completes incident reports and makes appropriate notifications to the proper parties, completing work with a moderate degree of supervision.
  • Assists with fire alarm drills or dissemination of information regarding fire alarms.
  • Performs other related work as needed.


Minimum Qualifications
 

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

---
Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

Education:

  • Associate degree from an accredited college.

Experience:

  • One year of successful experience performing in a position which requires a high level of service-oriented public contact.
  • Prior security and law enforcement experience working in a K-12 academic environment. 

Certifications:

  • Valid drivers license.

Preferred Competencies

  • Commitment to serving the interest of the University community and the strategic goals of the Department of Safety & Security.
  • Absorb and interpret information given while maintaining perspective on the goals of the department.
  • Maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external.
  • Remain calm and objective throughout stressful and unpleasant situations.
  • Willing and able to make timely and sound decisions and accept concomitant responsibility; communicate effectively and consistently with others using tact when necessary; knowledge of importance/priority in determining what should be communicated to supervisors; and negotiate compromises between others.
  • Evaluate the job performance of employees through observation and/or review of work product.
  • Effectively deal with a variety of unpleasant circumstances and unusual human conduct associated with and/or arising from emergency situations including, but not limited to, physical trauma, mental and/or physical stress, panic, etc.
  • Establish and maintain effective working relationships with public and enforcement officials, general public and members of the University community.
  • Work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff.
  • Build consensus and credibility across the campus.
  • Resolve conflicts and manage sensitive emergency situations appropriately required; demonstrate self-restraint in challenging and/or difficult situations.
  • Work in inclement weather or weather extremes.
  • Demonstrate good moral character required.
  • Good driving record.
  • Mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies.
  • Use a desktop computer, pager, two-way radio, fingerprint equipment, camera, copy machine, and telephone.
  • Initiate, implement and follow through on projects, programs or assignments with completed staff work.
  • Think critically.

Working Conditions

  • Exposure to human blood, human blood components, and/or products made from human blood.
  • High-stress environment.
  • Walking, standing and sitting for prolonged periods of time.
  • Frequent stooping, bending kneeling, crouching, reaching, lifting and twisting.
  • Operate vehicles and bicycles.
  • Operate office equipment requiring repetitive hand movement and fine coordination.
  • Outdoor weather exposure.
  • Requires use of personal protective equipment.

Mental Demand Requirements

  • Aware of safety hazards and take appropriate precautions.
  • Communicate in writing.
  • Communicate orally.
  • Comprehend technical documents.
  • Condense complicated issues into simple summaries that can be understood by a variety of constituents.
  • Create and deliver presentations.
  • Develop and manage interpersonal relationships.
  • Exercise absolute discretion regarding confidential matters.
  • Follow written and verbal instructions.
  • Give directions.
  • Handle sensitive matters with tact and discretion.
  • Handle stressful situations.
  • Learn and develop skills.
  • Maintain a high level of alertness.
  • Pay attention to detail.
  • Perform multiple tasks simultaneously.
  • Prioritize work and meet deadlines.
  • React effectively, quickly, calmly, and rationally during conflicts and emergencies.
  • Read and comprehend information.
  • Train or teach others.
  • Work effectively and collegially with little supervision or a member of a team.
  • Work with frequent interruptions.
  • Comfortable interacting with people from diverse cultures and backgrounds.
  • Active listening skills.
  • Decision-making skills.
  • Interpersonal skills.
  • Math skills.
  • Organizational skills.
  • Planning skills.
  • Problem-solving skills.
  • Quantitative and analytical skills.
  • Reasoning skills.
  • Time management skills.

Physical Effort Requirements

  • Bend, climb, crouch, or stoop.
  • Sit for 4 hours or more.
  • Walk for 4 hours or more.
  • Use computers extensively for 4 hours or more.
  • Operate a vehicle safely.
  • Operate equipment necessary to perform job.
  • Perform strenuous physical exertion at times.
  • Ability to run.
  • Stand for 4 hours or more.
  • Travel to various off-campus locations.
  • Travel to various on-campus locations.
  • Use Standard Work Station Equipment.
  • Use Standard Office Equipment.
  • Communicate verbally.

Application Documents

  • Resume/CV (required)
  • Cover Letter (preferred)
  • Professional References Contact Information (3)(required)


When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Resume/CV of the application.


Job Family
 

Police & Security


Role Impact
 

Individual Contributor


FLSA Status
 

Non-Exempt


Pay Frequency
 

Biweekly


Scheduled Weekly Hours
 

40


Benefits Eligible
 

Yes


Drug Test Required
 

Yes


Health Screen Required
 

Yes


Motor Vehicle Record Inquiry Required
 

Yes


Posting Statement
 

The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form .

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.



Department
 

DSS Campus Safety - Charter School


About the Department
 

The Campus Safety Division includes Security and Law Enforcement Systems, Accountability, Clery compliance, oversight of the Allied Universal security services contract, and security for the University of Chicago Laboratory Schools and Charter School campuses.


Job Summary
 

Under the direction of the Director of Charter School Security, the CSO assists students, faculty, staff, and visitors of an elementary and high school environment and maintains a safe and secure environment for the Charter School community. The Community Services Officer performs a variety of duties in providing a safe learning and work environment for students, staff, and visitors and protecting property. The Community Services Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students.

Responsibilities

  • Employees in these positions are designated as "essential staff." Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations. Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.
  • Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community.
  • Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment.
  • In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same.
  • Responsible for the visitor management function of the Charter School including checking identification and logging visitor information and monitoring incoming personnel and visitors after hours.
  • Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.
  • Enforces photo ID policy and parcel inspection policy along with all other University of Chicago policies.
  • In the event of emergencies, requests emergency services assistance obtains necessary information and notifies appropriate personnel giving nature and location of the incident. Evacuates persons from dangerous areas, secure buildings or areas, and/or assist in disaster situations.
  • Responds to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
  • Writes reports documenting incidents and calls for service and prepares other written correspondence as needed.
  • Maintains various logs and records; gathers information and prepares routine reports as assigned; enters input, and retrieves a variety of information using a computer.
  • Supports a variety of administrative functions for the department and assists with projects as needed.
  • Provides traffic control at traffic crashes, school dismissal periods, special events, and as necessary.
  • Administers information and assistance to the general public; answers citizen inquiries and responds to complaints and requests for services.
  • Observes activity and traffic in the assigned area to enforce University rules/regulations; alerts visitors of infractions; removes unwanted or disruptive individuals from university property.
  • Assists in conducting security-related drills.
  • Openly supports the mission and vision of the Department of Safety and Security – The University of Chicago Charter School.
  • Provides safety escort services upon request.
  • Provides information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices.
  • Establishes and maintains a close partnership with school administrators and other security personnel.
  • Completes incident reports and makes appropriate notifications to the proper parties, completing work with a moderate degree of supervision.
  • Assists with fire alarm drills or dissemination of information regarding fire alarms.
  • Performs other related work as needed.


Minimum Qualifications
 

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

---
Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

Education:

  • Associate degree from an accredited college.

Experience:

  • One year of successful experience performing in a position which requires a high level of service-oriented public contact.
  • Prior security and law enforcement experience working in a K-12 academic environment. 

Certifications:

  • Valid drivers license.

Preferred Competencies

  • Commitment to serving the interest of the University community and the strategic goals of the Department of Safety & Security.
  • Absorb and interpret information given while maintaining perspective on the goals of the department.
  • Maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external.
  • Remain calm and objective throughout stressful and unpleasant situations.
  • Willing and able to make timely and sound decisions and accept concomitant responsibility; communicate effectively and consistently with others using tact when necessary; knowledge of importance/priority in determining what should be communicated to supervisors; and negotiate compromises between others.
  • Evaluate the job performance of employees through observation and/or review of work product.
  • Effectively deal with a variety of unpleasant circumstances and unusual human conduct associated with and/or arising from emergency situations including, but not limited to, physical trauma, mental and/or physical stress, panic, etc.
  • Establish and maintain effective working relationships with public and enforcement officials, general public and members of the University community.
  • Work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff.
  • Build consensus and credibility across the campus.
  • Resolve conflicts and manage sensitive emergency situations appropriately required; demonstrate self-restraint in challenging and/or difficult situations.
  • Work in inclement weather or weather extremes.
  • Demonstrate good moral character required.
  • Good driving record.
  • Mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies.
  • Use a desktop computer, pager, two-way radio, fingerprint equipment, camera, copy machine, and telephone.
  • Initiate, implement and follow through on projects, programs or assignments with completed staff work.
  • Think critically.

Working Conditions

  • Exposure to human blood, human blood components, and/or products made from human blood.
  • High-stress environment.
  • Walking, standing and sitting for prolonged periods of time.
  • Frequent stooping, bending kneeling, crouching, reaching, lifting and twisting.
  • Operate vehicles and bicycles.
  • Operate office equipment requiring repetitive hand movement and fine coordination.
  • Outdoor weather exposure.
  • Requires use of personal protective equipment.

Mental Demand Requirements

  • Aware of safety hazards and take appropriate precautions.
  • Communicate in writing.
  • Communicate orally.
  • Comprehend technical documents.
  • Condense complicated issues into simple summaries that can be understood by a variety of constituents.
  • Create and deliver presentations.
  • Develop and manage interpersonal relationships.
  • Exercise absolute discretion regarding confidential matters.
  • Follow written and verbal instructions.
  • Give directions.
  • Handle sensitive matters with tact and discretion.
  • Handle stressful situations.
  • Learn and develop skills.
  • Maintain a high level of alertness.
  • Pay attention to detail.
  • Perform multiple tasks simultaneously.
  • Prioritize work and meet deadlines.
  • React effectively, quickly, calmly, and rationally during conflicts and emergencies.
  • Read and comprehend information.
  • Train or teach others.
  • Work effectively and collegially with little supervision or a member of a team.
  • Work with frequent interruptions.
  • Comfortable interacting with people from diverse cultures and backgrounds.
  • Active listening skills.
  • Decision-making skills.
  • Interpersonal skills.
  • Math skills.
  • Organizational skills.
  • Planning skills.
  • Problem-solving skills.
  • Quantitative and analytical skills.
  • Reasoning skills.
  • Time management skills.

Physical Effort Requirements

  • Bend, climb, crouch, or stoop.
  • Sit for 4 hours or more.
  • Walk for 4 hours or more.
  • Use computers extensively for 4 hours or more.
  • Operate a vehicle safely.
  • Operate equipment necessary to perform job.
  • Perform strenuous physical exertion at times.
  • Ability to run.
  • Stand for 4 hours or more.
  • Travel to various off-campus locations.
  • Travel to various on-campus locations.
  • Use Standard Work Station Equipment.
  • Use Standard Office Equipment.
  • Communicate verbally.

Application Documents

  • Resume/CV (required)
  • Cover Letter (preferred)
  • Professional References Contact Information (3)(required)


When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Resume/CV of the application.


Job Family
 

Police & Security


Role Impact
 

Individual Contributor


FLSA Status
 

Non-Exempt


Pay Frequency
 

Biweekly


Scheduled Weekly Hours
 

40


Benefits Eligible
 

Yes


Drug Test Required
 

Yes


Health Screen Required
 

Yes


Motor Vehicle Record Inquiry Required
 

Yes


Posting Statement
 

The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form .

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.


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