Community College Veterans Military Education Coordinator

Community College Veteran Military Education Coordinator (CCV-MEC)

Office of Stateside Military Operations

Exempt, Regular, Full Time, Pay Grade 1.2

Job location: Dorsey, MD

The Community College Veteran Military Education Coordinator (CCV-MEC) will report to the Assistant Director of Veterans Initiatives and Outreach in the Office of Stateside Military Operations and works closely with the Maryland community colleges to serve prospective and current students. The CCV-MEC is responsible for serving students via advising, administrative support, recruitment/retention outreach. Evening hours and occasional travel are required. The Assistant Director will be responsible for supervising and overseeing the training, coaching, feedback, and development of the CCV-MEC to ensure that all quality customer service and performance metrics are attained.

SPECIFIC RESPONSIBILITIES INCLUDE: 

• Provide veteran students with superior customer service as an advocate and advisor through the student's academic cycle, from initial inquiry to graduation.

• Promote and provide the full range of academic and support program assistance to all community college veteran students interested in UMGC.

• Working with the Director, Veterans Initiatives, the Assistant Director, Veterans Outreach, and the Regional Director, Central Region, create, coordinate, execute and support outreach and engagement events focused on student veterans at selected Maryland Community Colleges.

• Maintain a positive relationship with the Community College Partners and provide them with accurate up to date information regarding degree programs and transferability of classes between institutions.

• Attend local and regional events, education fairs and conferences dealing with military affiliated veteran students.

• Provide students with detailed information, counseling and services concerning the full range of veterans' educational benefits. As required, provide students general information concerning the veteran certification process as well as other veteran support services offered by UMGC.

• Review student records, monitor and certify student enrollments for veterans' educational benefits, while ensuring compliance with all applicable Department of Veterans Affairs regulations.

• Promote and support localized UMGC services for veteran population to include veteran advising, degree mapping and detailed knowledge of the veteran certification process as well as additional veteran support opportunities within UMGC.

• Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases, Salesforce, Peoplesoft, and DMS.

• Assist students in resolving problems with the Department of Veterans Affairs.

• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from an accredited institution of higher learning

• One (1) year of customer service experience, preferably in higher education.

• CCV-MEC must demonstrate strong organizational, communication and interpersonal skills, with a focus on providing outstanding customer service and the ability to prioritize and manage multiple tasks. Must possess the ability to work as part of a team, with a strong commitment to customer service. 

• Outstanding customer service skills with both internal and external customers required.

• Strong organizational, communication and interpersonal skills, and capable of prioritizing and managing multiple projects and tasks.

• Computer literacy is required, specifically ability to proficiently use Microsoft Office products. 

PREFERRED EDUCATION AND EXPERIENCE:

• One (1) year of experience working at an institution of higher learning with preference in a college Veterans Affairs Office or Student Advising with non-traditional students is preferred.

• Experience working with the military or military affiliated students, preferably in higher education.

• Customer relationship management (CRM) systems experience. Experience with PeopleSoft and SalesForce (or other enterprise-level customer relationship management (CRM)) preferred.

• General knowledge of UMGC practices and procedures preferred.

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html .

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2—the virus that causes COVID-19—and in alignment with the University System of Maryland (USM) vaccination mandate, all prospective UMGC faculty (full-time and adjunct) and staff are required to be fully vaccinated, unless an exception is approved as a reasonable accommodation based on disability or religion.  

Prospective faculty and staff must provide their vaccination status and submit proof of vaccination (or a copy of their Approved Exception Letter) before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.