Community Affiliates Operations Manager - Onsite

Clinical Systems - Community Affiliates

Full Time

63983BR

Job Summary

In alignment with UCSF Health’s Strategic Plan, UCSF made a strategic decision to advance UCSF’s commitment to the Epic Community Affiliate program. This program allows UCSF to extend our substantial investment in Epic to other hospitals and clinics in Northern California. UCSF has fostered significant clinical care relationships with other health care organizations, creating a network that builds continuity of care across UCSF and the broader community. The Community Affiliate program provides a shared clinical record that will improve care coordination and smooth transitions between patient care locations. Additionally, it allows for better continuity and more appropriate treatment for the patient while lowering costs through the elimination of duplicative services across multiple settings. This role is accountable to Community Affiliates and will be an integral team member in delivering the services and support. 

The Operations Manager successfully leads the EHR growth and expansion efforts across UCSF’s affiliate network. The Operations Manager manages EHR implementations in accordance with priorities determined by UCSF Strategy and determines the optimal deployment of resources to meet scheduled and attain goals.  Provides guidance to subordinates to accomplish objectives and achieve goals in accordance with established policies and standards.  The Community Affiliates Operations Manager will work in multiple locations including UCSF Medical Center and Campus locations and Community Affiliate partner locations.

Customer satisfaction, across the EHR implementation service delivery, is a key component and driver for long-term integration success. The Operations Manager will ensure the implementation tools and processes support a highly leveraged environment and provide clear communication and milestones to the customers and ensure their engagement.   

Erroneous decisions or failure to adhere to objectives results in additional costs and serious delays in overall schedules. Recognized leader and subject matter expert. Provides leadership and coordinates support for associated interfaces and systems.

Department Description

Clinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below: 

“People First:  Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive and make time to innovate, appreciate and connect. When something big is needed, we deliver. 

Clinical Systems Core Values include:

Judgment: Makes wise decisions, identify root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.

Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
exhibits bias-to-action, and avoids analysis-paralysis

Innovation:  Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.

Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Required Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training
• Three (3) to five (5) years of experience of progressive leadership/management in Clinical Systems
• Strong knowledge of healthcare information technology, clinical workflow and processes, and medical terminology. Comprehensive understanding of clinical applications and integration with clinical processes and workflows
• Strong knowledge of the clinical and business applications systems, including planning, design, development, testing, system integration, data integrity and security, and user support and training
• Proven ability to organize, manage multiple priorities, meet deadlines and delegate applications work efficiently, with strong human resources management skills and knowledge
• Demonstrated leadership skills managing IT professionals and collaborating with clinicians. Proven managerial, skills in planning and delegating work, deploying staff, resource management, budgeting, and financial management
• Strong critical-thinking, project-management, and problem-solving skills, with the ability to troubleshoot, analyze, and interpret complex data and systems, to quickly identify problems and implement solutions
• Proven ability to work effectively with senior management on operational and performance issues in developing goals, objectives, policies, strategies, quality improvement programs, systems for monitoring and ensuring user competence on clinical applications
• Strong interpersonal skills, with the ability to effectively train users and to successfully manage extensive cross-functional interactions between the clinical applications team, users, related personnel, and outside vendors. Ability to convey complex information in a clear, concise, and specific manner, and to cultivate a strong commitment to quality and achievement of goals
• Ability to foster high customer engagement and satisfaction with EHR processes

Preferred Qualifications

none provided

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

006036 CLIN APPLICATIONS MGR 1

Job Category

Clinical Systems / IT Professionals, Professional (Non-Clinical), Professional and Managerial

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Mission Center Building (SF)

Additional Shift Details

Mondays through Fridays