COMMUNICATIONS TECHNICIAN 3

Req #: 233158
Department: UW MEDICINE IT SERVICES
Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/
Job Location: UW Medical Center - Montlake
Job Location Detail: Primary work location is in Seattle, WA at UW Medical Center - Montlake
Posting Date: 04/15/2024
Closing Info: Closes On   04/22/2024
Salary: $7,225 - $9,712 per month
Other Compensation:
Union Position: Yes
Limited Recruitment: Open to Department employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.
Shift: First Shift
Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

UW MEDICINE IT SERVICES has an outstanding job opportunity for a COMMUNICATIONS TECHNICIAN 3!

PLEASE NOTE: This position is open to CURRENT UW MEDICINE IT SERVICES EMPLOYEES ONLY.

WORK SCHEDULE

100% FTE – 40 hours per week

Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday

POSITION HIGHLIGHTS

Performing complex, senior-level, computer analysis, diagnosis, repair, and maintenance work on major, highly complex, system-wide, high-risk, high-impact, mission-critical telecommunication, and other department supported systems.

Planning, coordinating, and performing all maintenance activities and install and testing major units of a large telecommunication/video/computer system and/or telecommunication/video/data communication network.

DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

You analyze, diagnose, and repair highly complex, multi-service telecommunications/video/computer/mobile system malfunctions or failures on same and/or wide-area telecommunication network systems.

You consult with stakeholders on the design of call routing and call flow scripting, and implement, test, and maintain resulting programming.

You lead, direct, and inspect for quality, the work of other telecommunications technical staff, contracted technical staff, and construction project personnel at all locations.

You analyze system logs and software tools, testing separate equipment to isolate, diagnose, and correct malfunctions.

You analyze software and firmware operation of communication systems to troubleshoot circuits, making adjustments, corrections, repairs, and replacing parts to component level.

You plan, coordinate, and perform all maintenance activities on a medical center-wide telecommunication/video/computer system and/or telecommunication/video/data communication network.

You review floor plans on remodel and building construction projects to make recommendations for corrections or additions.

You create and update maintenance records and department knowledge base systems.

You oversee preventive maintenance programs.

REQUIRED QUALIFICATIONS

One year of experience as a Communications Technician 2 OR Equivalent education/experience.

Proficient experience in MS Word and Excel.

Advanced knowledge of communication systems best practices, installation practices, safety practices, cable management, usage of hand tools, termination equipment, use of power tools, and ladder safety.

CONDITIONS OF EMPLOYMENT

This is an Information Technology deadline-driven work environment.

The individual in this position is expected to work normal daytime hours.  The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies.  This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

Must coordinate projects without direct supervisory authority.

Must work within the constraints of multiple technical environments.

The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

Ability to communicate effectively in English, both verbally and in writing.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.  UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored.  Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team .  Join our mission to make life healthier for everyone in our community.  #monster

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Open to Department employees only If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.