Communications Officer - Public Safety

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Responsible for receiving emergency, non-emergency and administrative calls and notifying and/or dispatching appropriate emergency responders. Performs inquiries and searches of multiple local, state, and national databases to provide information to law enforcement personnel. Serves as a Campus Security Authority as defined by Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

1. Receives emergency and non-emergency requests for public safety and non-public safety services
2. Provides dispatch services regarding incidents and requests public safety assistance via two-way radio and/or telephone
3. Requests additional resources (fire, emergency medical services, law enforcement, tow trucks, other University personnel or services) as needed
4. Monitors fire alarm system(s), video camera system(s) and incoming information/messages from government, private sector and non-profit sector sources
5. Broadcasts alerts to DPS/UP (Department of Public Safety/University Police) and campus community
6. Receives training and maintains applicable certifications in CPR, AED, first aid procedures, Georgia Crime Information Center/National Crime Information Center (GCIC/NCIC), Georgia Peace Officers Standards and Training (POST), National Incident Management System (NIMS) and Incident Command System (ICS)

Educational Requirements
High School diploma or equivalent
Other Required Qualifications
Possession of, or ability to obtain within twelve (12) months of employment, certification as a Communications Officer through the Georgia Peace Officer Standards and Training (POST) Council, in accordance with Georgia Code 35-8-23 and Chapter 464-14 of the Rules of the Georgia Peace Officer Standards and Training Council
Required Experience
On-the-job training provided

Additional Preferred Qualifications
Undergraduate or advanced degree from an accredited institution of higher education
Previous experience working in Public Safety Answering Point (PSAP) preferred

ABILITIES
Able to work during inclement weather, 12-hour shifts and partial shifts, including periodic on-call
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to maintain composure when talking to callers in crisis or emergency situations
Able to work under stressful conditions
KNOWLEDGE
Knowledge of NIMS and ICS systems
Knowledge of CPR, AED and first aid procedures
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, video management software, computer-aided dispatch software and web-based applications)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

• Standard Enhanced
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.  Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.  Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf