Communications Officer I - Protective Services - OFMD

Details

Posted: 09-May-24

Location: St. Louis, Missouri

Type: Full-time

Salary: Open

Categories:

Security/Public Safety
Staff/Administrative

Internal Number: JR81906

Scheduled Hours
40

Position Summary
The Operations & Facilities Management Department at Washington University School of Medicine is committed to delivering a comprehensive range of services to support the medical campus.
We oversee maintenance and operations for 65 buildings, covering more than 10.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the worldâ™s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.
Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.
This position reviews and forwards information in both emergency and non-emergency modes through two-way radio communication, telephone communication, intercom, alarm system/video monitoring, computer interface and face-to-face human contact on a twenty-four (24) hour, seven (7) day per week basis. All transactions are recorded for future use via radio log.

Job Description

Primary Duties & Responsibilities

• Dispatch calls for service providing complete information to Protective Services Response, Public Safety and Supervisory personnel via two-way radio. Provide immediate âœ911❠contacts as directed by Protective Services personnel.
• Obtain complete information from persons reporting incidents or problems and provide that information to the correct Medical School service provider.
• Provide visitors, employees, patients, guests and students with directions, information or other appropriate services.
• Monitor the University Electronic Access Control System via computer terminal and report problems/activity to the Access Control Coordinator or designee.
• Provide minor technical support for âœafter hours❠Electronic Access Control System malfunctions. Contact the Access Control Coordinator of more serious concerns.
• Monitors CCTV, building entry point intercoms and alarm panels for safety or security hazards.
• Answers all telephone lines terminating at the dispatch location.
• Prioritize calls for services.
   

Preferred Qualifications

• One year of college and prior dispatching experience.
• Excellent oral and written communication skills.
• Computer literacy.
• Positive interpersonal communication skills.
• Information gathering and organizational skills.
• Ability to make accurate and timely decisions in a professional manner without immediate supervision.
• Ability to sit for long periods of time, remaining alert.
• Ability to operate CCTV and video recording equipment.
• Working knowledge of and the ability to comply with procedures mandated by the Watchmanâ™s Division of the St. Louis Police Department for licensed security officers.
• Demonstrate professionalism, respect for colleagues and stakeholders, unwavering integrity in all actions, dedicated pursuit of excellence, and a track record of consistent dedication to achieving organizational goals.

Required Qualifications

• High School Diploma or equivalent high school certification.
• One year of experience as a communications officer/dispatcher in an academic, civilian, or military police environment or similar professional setting or one year of education at a college, technical school, or equivalent.
• Or a combination of the above experience and education.

Grade
G06-H

Salary Range
$17.52 - $26.27 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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About Washington University in St. Louis
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.
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