College Support IT Analyst

University of North Carolina at Charlotte, United States

Updated: about 2 months ago
Location: Charlotte, NORTH CAROLINA
Job Type: FullTime
Deadline: ;

Position Information
General Information


Position Number 002579
Vacancy Open to All Candidates
Working Title College Support IT Analyst
Position Designation EHRA Non-Faculty
Employment Type Permanent - Full-time
Months per Year 12
Work Schedule
8:00 am – 5:00 pm, Monday – Friday
Hours per week 40
FLSA Status Exempt
Division OneIT
Department Office of OneIT (Adm)
Work Location CHHS
Salary Range
Primary Purpose of Department
The Office of OneIT provides highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.
Primary Purpose of Position
The College Support IT Analyst serves the unique health-related instructional technology needs, as well as other standard information technology needs, of faculty, staff, and students across the College of Health and Human Services (CHHS), which includes the Department of Applied Physiology, Health, & Clinical Sciences, Department of Public Health Sciences, School of Social Work, School of Nursing, and School of Data Science. The IT Analyst is responsible for developing relationships in support of these efforts across the UNC Charlotte community. Foremost among these relationships, the IT Analyst works closely with OneIT Client Engagement, Learning Space Technology, and other departments supporting instructional technology efforts. The IT Analyst may make decisions regarding instructional systems, labs, and classrooms that impact other systems, faculty, and/or staff members.
Summary of Position Responsibilities
  • Serve as primary contact for CHHS faculty, instructors, and staff using technology in instruction and academic program planning.
  • Assess information technology needs of college employees and identify opportunities to address these needs by leveraging campus resources, internally developed college resources, or externally available resources.
  • Utilize campus resources to assist faculty in the capture and distribution of course materials and educational resources.
  • Assist research faculty in the development of Data Security Plans for approval by the Data Security Officer.
  • Work closely with the CHHS IT Director on special projects as assigned.
Minimum Education/Experience
  • Bachelor’s degree in instructional design or technology-related field and 2-4 years of relevant work experience; or an equivalent combination of education and experience.
  • Knowledge of appropriate hardware and software technologies used in enterprise settings, preferably in higher education.
  • Experience with data security concepts, technology compliance, or similar.
Preferred Education, Knowledge, Skills and Experience
  • Experience supporting faculty and their research through the use of survey tools (e.g., Qualtrics) to collect and compile study or classroom participant information, and by quickly adapting to the use of unique technology, such as tools for nursing simulations.
  • Experience with specific software applications in a university setting, including but not limited to: Google Workspaces suite (Gmail, Docs, Slides, Sheets, Calendar, etc.), Microsoft Office, video conferencing (Zoom), instructional platforms (Canvas), and file sharing (Dropbox and Google Drive).
  • Experience coordinating with and supporting other internal and external teams that enable learning objectives (such other teams may include those that handle website design or audio/visual classroom equipment, among others).
  • Exceptional communication skills and ability to form relationships with colleagues and internal clients.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
CompTIA A+ Certification or similar.
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.
  • The Search Committee will not contact references without first verifying permission with the finalist​.
  • Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.


Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
  • Please submit a resume and cover letter with your application.
  • These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Posting Open Date 02/13/2024
Posting Close Date
Open Until Filled Yes
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

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