Collections Representative (Accounting Technician I)

Position Information     

This is a full-time, permanent (probationary) position.

Conditions of Employment  

The California State University (CSU) is committed to safeguarding the health and well-being of our students, faculty, staff, administrators, and the communities we serve, as well as maintaining higher education access and attainment for our students, as such, we embrace a comprehensive strategy designed to reduce the likelihood of transmission of the COVID-19 virus.  The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible.  Any candidate advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy . Questions about the COVID-19 Vaccination Policy may be sent to [email protected] .  

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Application Deadline & Salary Information         

The application deadline is: Wednesday, October 27, 2021. 

The salary range for this classification is: minimum $2,918 - maximum $4,906 monthly. 

Major Duties

The incumbent in this position will need to apply a general knowledge of accounting and financial record-keeping methods, procedures, and practices to the processing of accounting and financial transactions and information. Work assignments are usually well-defined and of a constant nature; however, incumbents may be assigned responsibility for resolving problems such as advising borrowers of state, federal, and university collection policies and procedures, contacting borrowers to establish repayment agreements, and recommending accounts be forwarded to collection agencies.

Qualifications

Required Education: N/A

Required Experience: Equivalent to two years of progressively responsible financial record-keeping experience, including one year in collections, lending, or a related area OR successful completion of an approved CSU campus training program in collections OR any combination of education and experience which provides the required knowledge and abilities.

Preferred Qualifications: Specialized Materials: Microsoft Suite, Peoplesoft, and TouchNet. 

Required Knowledge, Skills, and Abilities: 

Thorough knowledge of accounting and financial record-keeping practices and procedures, basic interviewing techniques, general office procedures and practices, general knowledge of state and federal laws, regulations, and university policies and procedures pertinent to collections.

Responsibilities

50% -  Creates and maintains financial records of student and third-party collections and payment transactions.

Interprets university policies, rules and regulations of military, government, and other third-party sponsors

Researches and resolves student and third-party balance discrepancies

Assists in responding to students and third-party disputes as it relates to collection and Franchise Tax Board letters 

Reviews third-party authorizations to ensure eligibility of payments

Responds to third-party inquiries

Assists in preparing intent to enroll letters

Assists in reconciling enrollments and payments of campus programs (CAMS, DHFYE, Pay It Forward) as well as third-party partners (WIOA, Greenfig, etc.) and contract training

Creates direct pay third-party organization, contract training, and nonprofit accounts per term

Assigns students to third-party accounts

Assists in reconciling receivables from checks, credits and ACH

Prepares cashier third-party deposits

45% -  Follows up on outstanding invoices

Documents collections efforts, reconciles and verifies posting of the cashier's work (student and third-party)

Prepares third-party refunds

Assists in reconciling TouchNet payments

Assists in setting up installment plans and assigning students

Assists in filtering, editing, collection lists to generate collection letters

Documents multiple transactions on grants and contracts

Assists in preparing third-party invoices

Assists in posting WIOA, book expense, and payments

Assists in preparing accounts receivable reports

5% - Other duties as assigned. 

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms, please visit:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9