Collaboration Desktop Engineer II - WUIT

Position Summary
Under general supervision, responsible for the administration and support of cloud and on-premises collaboration systems that host the business activities of the University. This position entails complex support activities which include recommendations for the acquisition of hardware and software resources, installation and configuration of hardware and software, and deployment of operating system updates and security updates. Analyzes and resolves error conditions and performance and security issues, and ensures user satisfaction by providing preventative maintenance, analysis of system requirements and existing business processes, and troubleshooting and quick resolution of problems. This position will act as technical leader to quickly resolve end user and device IT related problems.

Job Description

 Primary Duties & Responsibilities

• Troubleshoot and resolve client-related issues with Microsoft Outlook, Microsoft Teams, and Microsoft Onedrive in a large environment (30,000+ users).
• Engage with end-users to resolve Service Now incidents related to Collaboration client issues.
• Managed administrative settings in Microsoft Exchange Online and Microsoft Teams admin.
• Communicate effectively both orally and written with customers, stakeholders, and technical specialists.
• Attend project and staff meetings to provide project status.
• Help establish standards and develop procedures for installation and implementation of new hardware and software systems deployed by SI.
• Update standards and procedures to conform to new technology requirements and develop automated procedures where appropriate.
• Review vendor documentation, analyze deployment options, determine applicability to WU environment, create implementation plan, review plan with team, schedule, implement and test.
• Participate in on-call rotation and respond to problem alerts (24/7), diagnose problems (may include vendor contact), create plans to correct problems, review action plans with management for approval, initiate repairs and, if needed, coordinate with vendor and external IT groups (Partner organizations, Departmental, partner organizations, etc).
• Server software administration, general Windows troubleshooting, network share and folder security setup.
• Design, build, support and manage the automated systems used by Shared Infrastructure.
• Provide direction and leadership to junior staff as required to complete tasks.
• Other duties as assigned.

Preferred Qualifications

• Working in a dynamic, fast-paced, complex IT customer environment (healthcare a plus).
• Bachelor's degree in a technical discipline.
• Experience working in higher education.
• Experience coordinating technology implementations in an enterprise IT environment.
• Experience as a technical team leader.
• Ability to effectively communicate technical issues.
• Ability to adjust to changes in priorities.
• Ability to work with minimal supervision with a high degree of accuracy.
• Ability to learn quickly and adapt to new circumstances.
• Good organizational skills.
• Excellent language and people skills.
• Flexible and willing to work extended hours as necessary and recognize the need to do so.
• Ability to adjust scheduled time.

Required Qualifications

• Bachelor degree in a technical discipline or equivalent technical education.
• Three years of experience in an IT organization supporting Microsoft Windows (desktop or server) operating systems and network protocols, or equivalent combination of education & experience.

Grade
G12

Salary Range
$57,300.00 - $97,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.