COEM, Practice Support Coordinator - 128911

UC San Diego current employees who apply by 04/03/24 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

UCSD Layoff from Career Appointment: Apply by 03/28/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 04/10/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Under the supervision of the Clinic Manager and Supervisor, the Practice Support Specialist Lead primarily oversees, provides leadership, and training for all front-end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc.

The Practice Support Specialist has oversight over junior counterparts. The Practice Support Specialist is responsible for the full range of oversight and training for registration/authorization and administrative messaging/forms and department processes andwill be responsible for implementing medical necessity checking and issuing of ABN forms. Position oversees the use and scanning of ABN forms and self-pay documentation. The Practice Support Specialist maintains a QC policy and procedure in the department to ensure that administrative patient messaging and forms are completed with-in ambulatory care guidelines as well as maintain an error tracking and feedback system to identify individuals that require additional training or counseling. Position educates clinic staff members and physicians to proper completion and submission of documentation needed for the authorization process of clinic ordered services or procedures. The Practice Support Specialist serves as a resource for the entire department. With the guidance of the Clinic leadership, the Practice Support Specialist initiates and participates in improvement efforts which directly impact the practice. Other related duties as assigned.

• Minimum of five years previous related experience.

• Previous ambulatory care experience with skill and extensive knowledge of practices in Ambulatory setting.

• Experience in an administrative lead role and front office administration.

• Experience in referrals and following specific scheduling protocols.

• Proficiency using computer programs to include EPIC, Excel, PowerPoint, Graphs, Word, etc.

• Experience working with complex health plan issues and billing issues in healthcare, including processes and collection of fees/copays, authorizations, and financial arrangements related to complex services and procedures.

• Proven experience managing and leading others in scheduling and processing complex medical services.

• Excellent customer service skills. Experience with complex and sensitive coordination with multiple providers and patients.

• Experience in private practice setting preferred.

• Knowledge of Epic.

• Knowledge of Occupational Medicine and Employee Health.

• Call center knowledge.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $61,178 - $76,108 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.30 - $36.45

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.