Clinical Support Technician

Updated: 3 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 16 Mar 2023

Posting Information
Posting Information

Department TraCS Institute-429801
Career Area Health Professional (Physician/Nurse/Other)
Is this an internal only recruitment? No
Posting Open Date 03/03/2023
Application Deadline 03/16/2023
Position Type Permanent Staff (SHRA)
Position Title Medical/Nursing Assistant - Advanced
Salary Grade Equivalent GN07
Working Title Clinical Support Technician
Position Number 20053813
Vacancy ID P017010
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Thursday 7 am – 4 pm
Friday 7 am – 1 pm
Occasional evenings and weekends
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $38,440 - $46,975
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information

Primary Purpose of Organizational Unit
The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.
The North Carolina Translational and Clinical Sciences (NC TraCS) Institute at UNC-CH is one of the medical research institutions working together as a national consortium to improve the way biomedical research is conducted across the country. The consortium, funded through the Clinical and Translational Science Awards (CTSA),shares a common vision to reduce the time it takes for laboratory discoveries to become treatments for patients, and to engage communities in clinical research efforts.
The Center for Clinical and Translational Research (CTRC) is a program of the TraCS Institute within the home of the UNC School of Medicine. The CTRC provides both inpatient and outpatient clinical services to support a wide variety of research studies involving human subjects with an array of investigators representing the Schools of Dentistry, Medicine, Pharmacy, Public Health, Nursing, and others.
Position Summary
This position will serve as a Clinical Research Technician within the Clinical and Translational Research Center. The Center is the largest entity on campus supporting clinical trials across the School of Medicine/UNC Health Care. The Clinical Research Technician (CRT) will support study implementation under the guidance of the registered nurse (RN) within the context of a care delivery settings such as the NC TraCS Clinical and Translational Research Center (CTRC), community locations, and research on location within the Schools of UNC (i.e. Dentistry, Nursing, Medicine, etc.), UNC Medical Center and UNC Health. The CRT supports clinical research studies by maintaining front office operations including managing patient appointments, maintaining documents and other clerical work, ordering and restocking supply inventories, documenting vital signs, specimen collection per protocol and performing other procedures as directed (i.e. measurement of height, weight, EKGs, point of care testing). The CRT ensures the integrity of research data while maintaining care that is safe, efficient, timely, effective, equitable, compassionate, and patient-centered.
Minimum Education and Experience Requirements
Demonstrated possession of the competencies necessary to perform the work. Some positions may require registration as a Nurse Aide by the North Carolina Board of Nursing or certification through the American Association of Medical Assistants (AAMA.)
Required Qualifications, Competencies, and Experience
* Nurse Aide certification through the NC Department of Health and Human Services Nurse Aide Registry or Medical Assistant certification by the American Association of Medical Assistants (AAMA).
* Healthcare Provider Basic Life Support (BLS) certification required.
* Ability to work with a wide variety of people and multiple audiences in a professional, effective, and diplomatic manner and maintain effective communications with patients, health care personnel, co-workers, and others.
* Must be able to work independently, as well as function as part of a team.
* Possess a positive attitude, flexibility, and willingness to help whenever needed.
* Maintain a positive, results oriented work environment, contributing positively to teamwork and morale.
* Ability to successfully balance multiple competing priorities.
* Keen attention to detail and ability to perform self-review of work for accuracy and completeness.
* Strong verbal and written communication skills.
* Ability to effectively prioritize and manage tasks, meet deadlines, and handle a variety of demands.
* Possess a working knowledge of standard office equipment including computers, copiers, scanners, and multi-line phones.
Preferred Qualifications, Competencies, and Experience
* At least two (2) years of related nursing or medical assistant experience.
* At least two (2) years of clerical or customer service experience.
* Prior experience working in human subjects research.
* Prior experience with UNC research systems (CRMS), UNC Health’s electronic medical record (Epic) and supply chain software.
* Prior experience working with pediatric patients in a clinical setting.
* Proficient with Microsoft Outlook, Excel, and Word.
* EKG Technician Certification or equivalent training/experience.
* Phlebotomy certification or equivalent training/experience.
Required Licenses/Certifications
* Nurse Aide certification through the NC Department of Health and Human Services Nurse Aide Registry or Medical Assistant certification by the American Association of Medical Assistants (AAMA).
* Healthcare Provider Basic Life Support (BLS) certification required.
Special Physical/Mental Requirements
* Must have reliable transportation within UNC Medical Center and various campus locations.
* Must be able to remain stationary for extended periods of time in front of a computer with or without accommodation.
* Must be able to move 35 pounds with or without reasonable accommodation.
* Visual attention and mental concentration with or without accommodation are required in this capacity due to the clinical nature of the work.
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Clinic – UNCH or ACC, Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Laboratory, On-call occasionally, Overtime occasionally, Patient care involved, Respirator, general use, Rotating shifts occasionally, Shift work occasionally, Valid NC Driver’s License, Weekend work occasionally
Special Instructions
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Contact Information

Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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