Clinical Support Specialist II - Pathology & Immunology

Position Summary
Position supports the clinical support service by managing outside material inventory, digital imaging, and ensuring the prompt return of materials to referring clinicians.

Job Description

Normal office with heavy lifting and long periods of standing, walking.

Primary Duties and Responsibilities

• Provides customer support for clients, faculty, and staff in a friendly and helpful manner while providing a positive, professional, courteous, and empathetic understanding to all customers.
• Exhibits high quality performance through accuracy, attention to detail, and commitment in a timely manner.
• Accepts and electronically receives laboratory specimens for all sections of the laboratory, as well as pathology material, including registering patients into medical record and laboratory information systems.
• Registers patient demographic and insurance information into hospital-wide computer system.
• Places necessary orders for testing as requested by the pathologists into the lab information system and prepares and sends pathology materials to reference laboratories in support of clinical testing not provided internally.
• Enters in appropriate CPT codes for billing into lab information system.
• Effectively troubleshoots errors and problems to ensure pre-analytic accuracy in accordance with departmental policies and procedures.
• Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for precertification when required.
• Transcribes pathology quick text codes for preparation of gross, microscopic and final diagnosis results.
• Notifies clinicians of any critical pathology results that require immediate attention or those results that are requested to be communicated.
• Obtains precertification for any molecular testing requested by pathologists or clinicians, and prepares the pathology material for send out, retrieval of results and return of material.

Other Functions

• Effectively prioritizes workload to ensure completion of duties within stated expectations
• Communicates effectively, both written and verbally, with staff members and co-workers on all pertinent information in a professional manner.
• Assists with additional projects as needed.

Preferred Qualifications

• Organizational skills.
• Working knowledge of facility layout and purchasing functions.

Required Qualifications

• High school diploma or equivalent high school certification.
• Minimum of two years’ experience in a healthcare setting.

Grade
C06-H

Salary Range
$16.17 - $23.47 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individual’s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions
When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two “Quick Apply” options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the “Quick Apply” page by clicking “Next” at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.

Scheduled Hours
40

Position Summary
Position supports the clinical support service by managing outside material inventory, digital imaging, and ensuring the prompt return of materials to referring clinicians.

Job Description

Normal office with heavy lifting and long periods of standing, walking.

Primary Duties and Responsibilities

• Provides customer support for clients, faculty, and staff in a friendly and helpful manner while providing a positive, professional, courteous, and empathetic understanding to all customers.
• Exhibits high quality performance through accuracy, attention to detail, and commitment in a timely manner.
• Accepts and electronically receives laboratory specimens for all sections of the laboratory, as well as pathology material, including registering patients into medical record and laboratory information systems.
• Registers patient demographic and insurance information into hospital-wide computer system.
• Places necessary orders for testing as requested by the pathologists into the lab information system and prepares and sends pathology materials to reference laboratories in support of clinical testing not provided internally.
• Enters in appropriate CPT codes for billing into lab information system.
• Effectively troubleshoots errors and problems to ensure pre-analytic accuracy in accordance with departmental policies and procedures.
• Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for precertification when required.
• Transcribes pathology quick text codes for preparation of gross, microscopic and final diagnosis results.
• Notifies clinicians of any critical pathology results that require immediate attention or those results that are requested to be communicated.
• Obtains precertification for any molecular testing requested by pathologists or clinicians, and prepares the pathology material for send out, retrieval of results and return of material.

Other Functions

• Effectively prioritizes workload to ensure completion of duties within stated expectations
• Communicates effectively, both written and verbally, with staff members and co-workers on all pertinent information in a professional manner.
• Assists with additional projects as needed.

Preferred Qualifications

• Organizational skills.
• Working knowledge of facility layout and purchasing functions.

Required Qualifications

• High school diploma or equivalent high school certification.
• Minimum of two years’ experience in a healthcare setting.

Grade
C06-H

Salary Range
$16.17 - $23.47 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individual’s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions
When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two “Quick Apply” options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the “Quick Apply” page by clicking “Next” at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.