Clinical Research Coordinator

Job Summary

The Athena Breast Health Network is a large scale, UC system-wide program initiated by UCSF with the intent to drive innovation in breast cancer prevention, screening, and treatment. The program currently has five participating UC medical/cancer centers as well as Sanford Health System (Dakota’s), and anticipates growing the network into community practices in the future. Athena Breast Health Network enables personalized care informed by science, and fuels continuous improvement in treatment options and outcomes. Athena UCSF is one of the sites of the Athena Network. The Athena Network has received funding to conduct a large-scale pragmatic trial across the Athena sites and at other regional medical centers. The five-year Wisdom Study will recruit 100,000 women, and the goal of the study is to test two approaches to breast cancer screening (annual screening vs. personalized breast screening) to determine which approach is most effective, safe, and preferred by women. This highly visible and impactful study requires a dedicated and motived coordinator to support the site-wide efforts to implement and execute the patient-centered outreach, consent, and surveys across all sites. 

The UCSF Clinical Research Coordinator (CRC) is based at the UCSF Athena site offices.

Under the supervision of the PMO Business Operations Manager and Site Principal Investigator (PI), the incumbent will perform duties related to the support and coordination of clinical studies, help prepare and modify protocols for the study; help design flow sheets, data forms and source documents; gather and interpret medical, surgical and laboratory data regarding study participants; may apply understanding of inclusion/exclusion eligibility criteria for protocols; help recruit, enroll, register, schedule and retain study subjects; record protocol specific treatments and assure collection and shipment of samples; assist research personnel to keep patients on study schedules; complete study forms to submit to sponsors and/or appropriate agencies; collect, enter and clean data into study databases, maintaining data quality; assist with data analysis; assist with preparation of reports and tables; attend team meetings; and perform other duties as assigned.
In addition, the CRC will help with day to day operations of the Athena standard of care process within the UCSF mammography center. The CRC will work with the clinic front desk staff, radiology and technician coordinators, and others in the UCSF mammography screening clinic and play a role in planning how to integrate our external workflows into the electronic health records system.

A primary focus of the position will be providing direct support to study participants via phone and email. Under the direction of the PMO Business Operations Manager and the Site PI, the CRC will answer participant study-related questions, send clinical questions to Breast Health Specialists, and provide overall support and coordination to the central and site study staff members. Additional responsibilities will include support for UCSF IRB submissions for all Athena protocols, including the Wisdom Study, and maintaining IRB approval records for the duration of the trial.

The CRC will perform independently or with general direction execute, manage, and coordinate research protocols, as directed by the PMO Business Operations Manager and/or Principal Investigator (PI); may coordinate the data collection and operations of several concurrent clinical research studies under the guidelines of research protocols, UCSF and regulating agency policies.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The mission of the UCSF Department of Surgery is threefold: to develop the next generation of leaders in surgery; to provide outstanding quality clinical care that is cost effective, yet compassionate; and to make significant advances in scientific knowledge and clinical practice through basic and clinical research. The Department is comprised of multiple divisions and sections and our surgeons provide care at locations throughout the greater San Francisco Bay Area and beyond. Our Residents and Fellows also play a critical role in Department’s success. The Department of Surgery Chair’s Office is an extremely high profile, fast paced environment with a very diverse range of contacts and needs which require an immediate and accurate response, handled with confidentiality, and while staying compliant. The Chair's Office is responsible for management, direction and oversight of over 400 faculty (clinical and research), trainees and staff personnel.

Required Qualifications

• HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities.
• Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions; and the ability to multi-task in a fast-paced environment while working with a diverse subject population.
• Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.

• Excellent verbal and written communications and presentation skills; excellent organizational skills; and excellent interpersonal skills to work effectively in a diverse team.
• Proficiency with Microsoft Word, PowerPoint, and Windows.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced, team-based environment; project management and coordination skills; ability to prioritize tasks and meet multiple deadlines on concurrent projects.
• Ability to establish cooperative working relationships with patients, co-workers, & physicians.

Preferred Qualifications

• Bachelor's degree
  Demonstrated proficiency with medical terminology.

• Experience working with patients or study subjects.

• Ability to abstract data from medical records and transfer it to data collection forms or directly into databases.

• Fluent in a second language (Spanish, Chinese, or Russian)

• Certification by the Society of Clinical Research Associates or the Association of Clinical Research Professionals 

• Experience with Salesforce

• Experience with programming and software testing

• Fluency in the usage of Committee of Human Research (CHR) online iMEDris system for submission, renewal, and modification of protocols through this system.

• Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation.

• Experience with electronic medical records.

• Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and HIPPA regulations, following the UCSF mission statement and purpose for research, and a clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.); knowledge of medical terminology, research policies and guidelines, guidelines for packing/shipping infectious substances, database building/analysis, and data management within some of the following:  Access, Stata, SASS/ SPSS, and Teleform programming platforms.

• Experience applying the following regulations and guidelines:

• Good Clinical Practice Guidelines
• Health Information and Accountability Act (HIPAA)
• The Protection of Human Research Subjects
• CHR regulations for recruitment and consent of research subjects

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

009335 CLIN RSCH CRD

Job Category

Research and Scientific

Bargaining Unit

University Professional Technical Employees – Research Support Professionals Unit (UPTE-RX)

Additional Shift Details

Monday - Friday 8:30am - 5:30pm