Clinical Program Manager - (Executive Physicals)

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The University of Miami is currently seeking a Clinical Program Manager to work at Desai Sethi Medical Center in Miami. The incumbent provides administrative assistance in the support of various clinical programs. An employee in this position supports their supervisor with researching and resolving patients’, physicians’, and staff’s concerns, preparing reports, processing information requests, and preparing clinical documentations. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.

CORE JOB FUNCTIONS                                                                                                          

• Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.

• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.

• Supervises clinical operation and quality assurance procedures. Implements projects and procedures to ensure program performance is exceeding expectations.

• Triages requests for patient appointments with appropriate staff.

• Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.

• Performs assessment of needs within the organization and develops clinical programs to meet those needs.

• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.

• Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Oversees Executive Physicals program for department to include standard executive physicals, international executive physicals, and corporate executive physicals.

• Communicates with patients, executives, corporate partners and potential corporate partners regarding our programs and services.

• Communicates with corporate partners as needed for general inquiries, reporting and billing.

• Assists Department Administrator with the development of agreements by working with the billing department to determine appropriate CPT codes and pricing for services.

• Triages Executive Health Inbox for Concierge/Executive Physical inquiries and delegates to appropriate staff to reach out to patient.

• Coordinates appointment scheduling within our department and outside our department as needed.

• Ensures proper coding of executives in Epic particularly as it relates to guarantor accounts.

• Documents all patient interactions in department log to ensure continuity of care.

• Creates itineraries for patient visits and checklists.

• Coordinates with executives time of arrival, appointment location, meeting point, and appointment instructions.

• Greets and escorts executives throughout medical facility for scheduled appointments. Works with Patient Access team at each clinic to check patient in and ensure expedited care.

• Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.

• Responsible for management and follow up of patient grievance escalations, billing escalations and urgent specialty appointment escalations.

• Invoices corporate partners for executive physicals on a monthly basis.

• Works with Director of Finance to create ledgers to track services provided to corporate partners to facilitate revenue transfers between internal departments for services rendered.

• Develops workflows for executive physicals and continuously assesses ways to improve efficiency.

• Creates, reviews and updates standard operating procedures for executive physicals.

• Responsible for regular communication of the department's role to appropriate internal and external parties.

• Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.

• Blocks provider schedules as needed to ensure efficient clinical workflow.

• Develops reports to track program statistics and provides updates to leadership and corporations as requested.

• Conducts market research and makes recommendations to leadership on ways to improve programs.

• Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.

• Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.

• Assists Department Administrator with administrative tasks like physician leave requests and schedule blocking, physician recredentialing, refund processing, mail dissemination, ordering supplies, and facilities maintenance requests.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

• Ability to float between sites as needed.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 3 years of relevant experience

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H11