Clinical Program Coord, RN

The Clinical Program Coordinator, RN, provides necessary education and information on available options, the informed decision-making process, and realistic goal setting in order to empower the patient/caregiver to actively participate in their plan of care. The Clinical Program Coordinator, RN, establishes and coordinates a supportive care plan with goals and interventions based upon treatment and individual patient/caregiver needs, preferences, beliefs and values. The Clinical Program Coordinator, RN, reviews, evaluates and revises the plan of care for appropriateness on an ongoing and timely basis. Participates in the development of guidelines, protocols, pathways, and other performance improvement activities as it relates to patient care. Works in concert with the Patient Advisory Council to coordinate, implement, and evaluate educational programs/projects for patients and the community at large.

Primary Duties and Responsibilities

Establishes and revises the plan of care for appropriateness on an on-going and timely basis as directed by the patient’s care team. Assists in the development of a comprehensive diagnostic/treatment plan related to the patient's needs, through interdisciplinary input and attendance at weekly meetings.
Manages clinical data throughout all phases of patient care from initial referral to follow-up. Evaluates clinical data and participates in clinical/ patient rounds.
Develops, coordinates, implements and evaluates educational programs/ projects for patients/caregivers, nursing staff and assigned members of the support staff. Provides educational sessions for patients/caregivers and other clinical staff throughout the Medical Center as appropriate.
Provides leadership in developing standards of care for patients undergoing new therapies, demonstrates knowledge and follows the approved protocol for specialized nursing care.
Tracks volume of referrals and transports, measures outcomes. Actively works to increase in the number of procedures, and patient participation in various clinical and research programs and outreach activities.
Recommends, develops, and implements policy/protocol revisions and performance improvement activities based on current standards.
Utilizes a systematic approach to assess educational needs in collaboration with all levels of nursing and medical personnel and evaluates the effectiveness and efficiency of educational programs. Collaborates throughout the Cedars-Sinai Health system (CSHS) in initiating and implementing educational programs.
Independently coordinates patient programs, projects and events with Nursing, medical center departments and communities across the health care continuum. Serves as a resource and consultant for educational programs throughout the Cedars-Sinai Health System.
Promotes/ facilitates research by facilitating inter and intra-departmental research, promoting collaborative research and utilizing education and clinical research findings to design/ revise education programs throughout the Cedars-Sinai Health System.
Actively works to create new transfer agreements with local hospitals, works to build new referral relationships with key physician groups and hospitals in Southern California.

Prenatal Education Perinatal - Manage the Telemedicine service agreements currently in place between CSMC and Telemedicine vendors and ensure revenue stream for CSMC to telemedicine activities.
Prenatal Education Perinatal - Coordinate and participate in teaching opportunities for clinical staff of referring hospitals.
Epidemiology Special Pathogen Program: recruiting and maintaining a volunteer roster of healthcare workers on the team, overseeing the development and implementation of Special pathogen education and training on a regular (quarterly) basis, the planning and conduct of full-scale exercises, policy/protocol development for both administrative and clinical aspects of our program, managing the grant budget, overseeing compliance with grant metrics requirements, and coordination with multiple groups to facilitate planning and coordination of exercises and management of patients with special pathogens.
International Health Responsible for intake and coordination of international inquiries and active patients from initial contact through completion of all medical services. This includes triage, request for medical documentation and presentation to specialists based on diagnosis, establishing a plan of care, working with finance to create a self-pay estimate or with international insurance to verify benefits/ obtain authorization, visa support, scheduling, concierge services (providing information about local accommodations/ tourist activities, and participating in discharge planning/ transition of care back to the home country. Follows department workflows to arrange direct admissions to the hospital and/or transfers to rehabilitation/ SNFs as needed.
International Health Serves as a resource for questions, concerns, and complaints throughout the patient’s medical journey, ensuring all clinical and non-clinical needs are met. This person will be patient-facing and interact with internal and external entities such as embassies, physicians/ CS departments, insurance, and referral agencies.
International Health Responsible for charting in several different electronic applications designed to communicate with the patient care team, finance, ancillary services, and within the department itself.
International Health Works with a team to ensure all intake and active patient steps are covered and to optimize the patient experience; actively participates in patient services, quality, and business development initiatives.

Skill/Knowledge/Ability

Regulatory - Ability to interpret and apply knowledge of State, Federal and Agency standards to comply with regulations Working knowledge of Nursing Practice Act, The Joint Commission and other state and local regulatory requirements. Advanced

Communication - Ability to convey and/or receive written/verbal information to/from various audiences in different formats Strong interpersonal and communication skills. And has full command (verbal and written) of the English language. Advanced

Technical - Ability to operate mechanical/medical devices and/or equipment Knowledgeable and proficient in the use of health care technology within specialty area. Advanced

Other Demonstrates commitment to customer service and an ability to meet the needs and expectations of patients and health care colleagues. Advanced

Time Management - Ability to demonstrate time management and priority setting skills Demonstrated success working independently, forging relationships, and managing multiple tasks with minimal directions. Advanced

Analytical\Ability to demonstrates problem solving skills and recommends solutions Ability to analyze qualitative and quantitative information for decision support. Advanced

Technical - Ability to operate mechanical/medical devices and/or equipment High level of proficiency using Microsoft Windows and other Microsoft Office software: MS Excel, Outlook, Powerpoint Word, etc. Advanced

Time Management - Ability to handle multiple demands and/or manage complex and competing priorities Must be able to manage competing priorities, while being extremely adaptable and flexible and maintaining a positive work environment Advanced

Other Ability to demonstrate knowledge and skills to enhance and adapt work, services and/or care based on the needs of specific populations served. Values differences of race, age, ethnicity, lifestyle, religion, and different perspectives through interpersonal communication and in relation to health care issues. Advanced

Communication - Ability to convey and/or receive written/verbal information to/from various audiences in different formats
Has full command (verbal and written) of the Spanish language. Advanced

Educational Requirements:
Bachelor's of Science, Nursing - required
Master’s of Science, Nursing - preferred

Licenses:Registered Nurse license in California

Experience:
Minimum of 3 years experience in an acute care setting (transplant, cancer, breast, pre-natal); Preferred experience with program development and implementation of navigator programs.
Full command (verbal and written) of the Spanish language is highly preferred.

Physical Demands:
Constant Eye/Hand/Foot Coordination, Talking and Hearing
Frequent Carrying, Reaching, Handling, Grasping and Feeling

• Working Title: Clinical Program Coord, RN
• Department: International Health
• Business Entity: Corporate Services
• City: Los Angeles
• Job Category: Clinical Operations
• Job Specialty: Clinical Operations
• Position Type: Full-time
• Shift Length: 8 hour shift
• Shift Type: Day

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.