Clinical Nurse Supervisor - Department of General and Internal Medicine

Division Of General Medicine

Full Time

77333BR

Job Summary

Manages the delivery of primary care nursing services and patient flow for all clinical sites of the Department of General and Internal Medicine. Provides and organizes clinical support for faculty, residents and nurse practitioners. Works as part of the leadership team to identify opportunities for improved practice operations. Works with all staff to develop, monitor and maintain systems pertaining to all aspects of nursing care. Maintains operations and facilities in a state of continuous readiness for regulatory inspections. Manages the call center team, also known as the One Touch Team (OTT) to provide quality and efficient patient care through robust training, staff observations, and performance monitoring through call metric data.

The DGIM Nurse Supervisor will work 100% administratively with the flexibility to perform limited clinical practice based on the operational needs of the practice.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Department of General internal Medicine (DGIM) provides patients with primary care services and delivers care to approximately 28,000 patients. Our health care professionals coordinate overall care as well as treat specific conditions. They are experts in preventive medicine, health monitoring, testing and special treatment programs such as weight management and diabetes follow up, and make referrals to specialists when needed. DGIM has three floors over two buildings on the Mount Zion campus. It delivers primary care to patients as part of a larger UCSF primary care service line.

Required Qualifications

• Bachelor's degree in related area and / or equivalent combination of experience / training
• Active Registered Nurse licensure in the State of California
• Active American Heart Association CPR Certification
• Experience as supervisor, charge nurse, or lead of RNs, LVNs and MAs or leadership experience leading teams (project team, task force, etc.) in an inpatient or outpatient setting
• Demonstrated skills leading teams or team processes and managing the complex workflow and multiple priorities involved with a clinic(s) / center(s). Strong knowledge of ambulatory practice operations
• In depth knowledge of patient care clinical standards and care delivery, systems, external regulations, and internal policies
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions
• Strong interpersonal skills for effective collaborations and problem solving with all levels of management, staff, consultants, and outside agencies
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, and to convey complex clinical and technical information in a clear and concise manner

Preferred Qualifications

• Prior work experience as a nurse lead or supervisor for at least three years
• Experience working with staff across multiple sites
• Experience working with EPIC EMR
• Strong knowledge of business software and specialized applications and data management systems used in clinic / center patient care.
• Master’s Degree in Nursing preferred
• Clinical Nurse Leader Certificate

License/Certification

• Active Registered Nurse licensure in the State of California
• Active American Heart Association CPR Certification

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

006475 AMBUL CARE PAT SUPV 2

Job Category

Nursing - Management/Administration

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Additional Shift Details

Monday-Friday